shop manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic [Job Title] with [Number] years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and [Action]. Focused on motivating staff and working with diverse personality types to drive improvements.

  • Scheduling
  • POS Systems
  • Repair
  • Staff Management
  • Cleaning
  • Customer service
  • Coaching and mentoring
  • Employee reviews
  • Delegation
  • Recruitment
  • Effective leader
  • Relationship building
  • Employee scheduling
  • Basic math
  • Verbal and written communication
Lansing Community College Lansing, MI Expected in 06/1985 Associate of Applied Science : Civil Construction - GPA :
  • Graduated summa cum laude
Work History
Novaspect - Shop Manager
Wausau, WI, -
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints through [Action] and [Action].
Clark Dietz - Civil Engineering Technician
Wi, WI, 12/2020 - Current
  • Obtained quotes for project materials and communicated with suppliers to determine best pricing.
  • Worked closely with engineers, land surveyors and other key stakeholders on different infrastructure projects.
  • Processed field data and created drawings for such projects as highways and bridges.
  • Attended all seminars and trainings offered by company to build knowledge and improve skills.
  • Inspected project sites to monitor progress and adherence to design specifications, safety protocols and state sanitation standards.
  • Evaluated sites to determine soil adequacy for handling loads imposed by building foundations and associated materials.
  • Computed load and grade requirements, material stress factors and water flow rates to determine design specifications.
  • Assessed construction and demolition operations for compliance with safety rules and environmental regulations.
  • Analyzed survey reports, maps, blueprints and other topographical and geologic data to effectively plan infrastructure and construction projects.
  • Developed low impact transportation, grading and storm water design strategies for sustainable infrastructure projects.
  • Monitored execution of contract work for compliance with design plans and specifications.
  • Completed information processing tasks using engineering software and statistical packages and programs to encode data and perform data entry and retrieval.
  • Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
  • Assisted emergency management agencies with disaster response and damage assessments during natural disasters.
  • Liaised with civil technicians to prepare and update maps, drawings and blueprints using manual and computer-assisted methods.
  • Provided technical and professional engineering support services in design, construction and traffic engineering.
  • Established and implemented construction schedules, methods, equipment and labor requirements, using Gantt charts and MS Project.
  • Managed quality assurance and quality control requirements of contractor, including surveying and laboratory testing for concreting operations.
  • Attended industry training, association meetings and topical seminars to enhance job knowledge and skills.
Wsp - Senior Construction Inspector
Ocoee, FL, 06/1985 - 12/2006
  • Contributed to team results in fast-paced [Type] environments.
  • Actively attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
  • Kept up-to-date on inspection regulations, codes, ordinances and techniques.
  • Made and submitted reports detailing finding and any actions taken.
  • Noted violations and issued documentation such as stop work orders to contractors or owners.
  • Re-inspected commercial and residential constructions which previously failed inspections.
  • Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
  • Reviewed drawings and assessed construction against plans.
  • Determined if work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
  • Completed inspections of current construction, refurbishment and repair projects.
  • Documented recurrent issues and worked with contractors to prevent re-occurrence.
  • Led [type] team in delivery of [type] project, resulting in [result].
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

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Resume Overview

School Attended

  • Lansing Community College

Job Titles Held:

  • Shop Manager
  • Civil Engineering Technician
  • Senior Construction Inspector


  • Associate of Applied Science

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