Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Multi-talented team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.
Skills
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Experience
Shop Manager, 08/2018 - Current
Novaspect – Chicago, IL,
Novaspect – Chicago, IL,
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Scheduled, trained and coached employees to maximize performance in customer service, revenue generation and daily tasks.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Taught staff how to handle difficult situations with calm and professionalism.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Processed credit card payments and counted back change and currency with accuracy.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Answered and directed incoming calls using multi-line telephone system.
- Rendered information to callers and drafted office emails.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
- Scheduled employees and made sure all shifts had adequate coverage.
- Addressed customer problems quickly and according to service standards.
- Resolved guest complaints.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Recruited and hired new employees based on company needs and culture.
Customer Service Representative, 02/2018 - 09/2018
Control4 Corporation – Draper, UT,
Control4 Corporation – Draper, UT,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer questions and addressed concerns.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Documented conversations with customers to track requests, problems and solutions.
Assistant Manager, 06/2016 - 05/2018
Mitchells & Butlers – Lincoln, NE,
Mitchells & Butlers – Lincoln, NE,
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project future demands.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Delegated daily tasks to team members to optimize team productivity.
- Supported sales management initiatives to optimize business development.
- Processed payments and maintained accurate drawers to meet financial targets.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Managed cash register operations using POS system, including processing sales and returns.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Answered questions about current promotions and resolved issues according to store policies.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Dispatcher, 12/2012 - 04/2016
Raymour & Flanigan Furniture – Brick, NJ,
Raymour & Flanigan Furniture – Brick, NJ,
- Communicated with individuals within inbound call center setting to complete dispatch support for emergency roadside calls.
- Supervised driver dispatching, route planning and vehicle tracking.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Scheduled and dispatched roadside assistance calls based on caller locations and available employees.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Dispatched drivers to roadside assistance customers, emergency and non emergency.
- Scheduled and dispatched daily roadside assistance calls based on caller locations and available employees.
- Maintained current knowledge of all personnel in field and all completed service calls or delays.
- Reported delays, accidents or other traffic and transportation situations.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
Education and Training
High School Diploma: , Expected in 06/2011
West Jessamine High School - Nicholasville, KY
West Jessamine High School - Nicholasville, KY
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Resume Overview
School Attended
- West Jessamine High School
Job Titles Held:
- Shop Manager
- Customer Service Representative
- Assistant Manager
- Dispatcher
Degrees
- High School Diploma
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