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Shop Manager Resume Example

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SHOP MANAGER
Summary

Multi-talented team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.

Skills
  • Point of sale systems
  • Customer service
  • Employee management
  • Consultative sales
  • Customer outreach
  • Driving business growth
  • Leadership development
  • Invoice generation
  • Problem resolution
  • Business operations
  • Relationship development
  • Process improvement
  • Communications
  • Team management
  • Planning and coordination
  • Inventory management
  • Administrative support
  • Organization
  • Credit card payment processing
  • Office equipment proficiency
  • Problem-solving abilities
  • Inbound and outbound calling
  • Product organization
  • Project management abilities
  • Customer relations
Experience
Company Name | City, StateShop Manager08/2018 - Current
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Scheduled, trained and coached employees to maximize performance in customer service, revenue generation and daily tasks.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Processed credit card payments and counted back change and currency with accuracy.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Answered and directed incoming calls using multi-line telephone system.
  • Rendered information to callers and drafted office emails.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Recruited and hired new employees based on company needs and culture.
Company Name | City, StateCustomer Service Representative02/2018 - 09/2018
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer questions and addressed concerns.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
Company Name | City, StateAssistant Manager06/2016 - 05/2018
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project future demands.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Delegated daily tasks to team members to optimize team productivity.
  • Supported sales management initiatives to optimize business development.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Company Name | City, StateDispatcher12/2012 - 04/2016
  • Communicated with individuals within inbound call center setting to complete dispatch support for emergency roadside calls.
  • Supervised driver dispatching, route planning and vehicle tracking.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled and dispatched roadside assistance calls based on caller locations and available employees.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Dispatched drivers to roadside assistance customers, emergency and non emergency.
  • Scheduled and dispatched daily roadside assistance calls based on caller locations and available employees.
  • Maintained current knowledge of all personnel in field and all completed service calls or delays.
  • Reported delays, accidents or other traffic and transportation situations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
West Jessamine High School | City, StateHigh School Diploma06/2011
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Resume Overview

School Attended

  • West Jessamine High School

Job Titles Held:

  • Shop Manager
  • Customer Service Representative
  • Assistant Manager
  • Dispatcher

Degrees

  • High School Diploma

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