Shop Manager Resume Example Cha Cha's And The Rooster's Nest

SHOP MANAGER

Summary

Multi-talented team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.

Skills

Point of sale systems
Customer service
Employee management
Consultative sales
Customer outreach
Driving business growth
Leadership development
Invoice generation
Problem resolution
Business operations
Relationship development
Process improvement
Communications

Team management
Planning and coordination
Inventory management
Administrative support
Organization
Credit card payment processing
Office equipment proficiency
Problem-solving abilities
Inbound and outbound calling
Product organization
Project management abilities
Customer relations

Experience

Cha Cha's and The Rooster's Nest | Lexington, KYShop Manager08/2018 - Current

Organized and updated schedules to optimize coverage for expected customer demands.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Scheduled, trained and coached employees to maximize performance in customer service, revenue generation and daily tasks.
Delegated tasks to specific employees based on individual knowledge and strengths.
Taught staff how to handledifficult situations with calm and professionalism.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Processed credit card payments and counted back change and currency with accuracy.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Answered and directed incoming calls using multi-line telephone system.
Rendered information to callers and drafted office emails.
Greeted visitors, assessed needs and directed to appropriate personnel.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Scheduled employees and oversaw customer appointment calendar.
Scheduled employees and made sure all shifts had adequate coverage.
Addressed customer problems quickly and according to service standards.
Resolved guest complaints.
Trained employees in proper operational procedures and shared company policies and regulations.
Recruited and hired new employees based on company needs and culture.

Weed Man Lawn Care | Lexington, KYCustomer Service Representative02/2018 - 09/2018

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered customer questions and addressed concerns.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Consulted with customers to determine best methods to resolve service and billing issues.
Educated customers on special pricing opportunities and company offerings.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Documented conversations with customers to track requests, problems and solutions.

Hottopic | Lexington, KYAssistant Manager06/2016 - 05/2018

Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Completed inventory audits to identify losses and project future demands.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Delegated daily tasks to team members to optimize team productivity.
Supported sales management initiatives to optimize business development.
Processed payments and maintained accurate drawers to meet financial targets.
Maintained current store, product and promotional knowledge to drive consistent sales.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Engaged shoppers, providing assistance and information on merchandise and product features.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Managed cash register operations using POS system, including processing sales and returns.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Answered questions about current promotions and resolved issues according to store policies.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

AAA | Lexington, KYDispatcher12/2012 - 04/2016

Communicated with individuals within inbound call center setting to complete dispatch support for emergency roadside calls.
Supervised driver dispatching, route planning and vehicle tracking.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Scheduled and dispatched roadside assistance calls based on caller locations and available employees.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Dispatched drivers to roadside assistance customers, emergency and non emergency.
Scheduled and dispatched daily roadside assistance calls based on caller locations and available employees.
Maintained current knowledge of all personnel in field and all completed service calls or delays.
Reported delays, accidents or other traffic and transportation situations.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.

Education and Training

West Jessamine High School | Nicholasville, KYHigh School Diploma06/2011

Resume Overview

Companies Worked For:

Cha Cha's and The Rooster's Nest
Weed Man Lawn Care
Hottopic
AAA

School Attended

West Jessamine High School

Job Titles Held:

Shop Manager
Customer Service Representative
Assistant Manager
Dispatcher

Degrees

High School Diploma

Shop Manager Resume Example

Resume Score: 80%

Resume Overview

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