shop manager resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Results-oriented Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.

Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

  • Conflict resolution techniques
  • Team management
  • Meticulous attention to detail
  • Persuasive
  • Focused on customer satisfaction
  • Skilled multi-tasker

• Bilingual English/Spanish

• Opening/closing procedures

  • Microsoft officeScheduling
  • Deadline-oriented
  • Software proficiency

• Strong organizational skills

• Active listening skills

• Courteous demeanor

• Energetic work attitude

• Invoice processing

• Inventory control familiarity

Santa Maria High School Santa Maria, CA Expected in 2007 High School Diploma : ALL - GPA :


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.


  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

  • Assisted with payroll preparation and entered data into cumulative payroll document.

U-Haul - Shop Manager
Buford, , 06/2012 - Current

Managed team of 3 professionals.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product representation for each client.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Served as the company's only bilingual Spanish/English customer service representative.Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Duchess Shoppe - Assistant Manager
Heath, , 02/2009 - 06/2012

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives.

Provided detailed monthly departmental reports and updates to senior management.

Addressed negative customer feedback immediately.

Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.

Effectively communicated with team members to maintain clearly defined expectations.

Effectively managed departmental expenses to stay within allocated budget.

Resolved customer questions, issues and complaints.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Built sales forecasts and schedules to reflected desired productivity targets.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Walser Automotive Group - Vehicle Service Agent
White Bear Lake, MN, 2008 - 02/2009

Stacked and transported all overstock to storage areas.

Communicated with floor managers to determine merchandise placement.

Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.

Operated motor vehicles in a safe and efficient manner.Met and surpassed productivity targets and quality standards.

Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.

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Resume Overview

School Attended

  • Santa Maria High School

Job Titles Held:

  • Shop Manager
  • Assistant Manager
  • Vehicle Service Agent


  • High School Diploma

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