Results-oriented Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.
Friendly Customer Service Manager with can-do attitude and willingness to help at all times.
Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
• Bilingual English/Spanish
• Opening/closing procedures
• Strong organizational skills
• Active listening skills
• Courteous demeanor
• Energetic work attitude
• Invoice processing
• Inventory control familiarity
Managed team of 3 professionals.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Served as the company's only bilingual Spanish/English customer service representative.Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Interviewed, hired and trained new quality customer service representatives.
Provided detailed monthly departmental reports and updates to senior management.
Addressed negative customer feedback immediately.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Effectively communicated with team members to maintain clearly defined expectations.
Effectively managed departmental expenses to stay within allocated budget.
Resolved customer questions, issues and complaints.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Built sales forecasts and schedules to reflected desired productivity targets.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Stacked and transported all overstock to storage areas.
Communicated with floor managers to determine merchandise placement.
Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
Operated motor vehicles in a safe and efficient manner.Met and surpassed productivity targets and quality standards.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
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