Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I am diversified in allot of different areas. However my favorite is Universal Design Language and how it effects today's society. Both in our work lives, As well as personal life.
Skills
Team Leadership
Inventory Control
Cleaning
Merchandising operations
Marketing strategy
Relationship development
Communications
Supervision
Scheduling
Staff Management
Customer service
Distribution center management
Strategic selling
Problem resolution
Team building
Work History
05/1995 to CurrentShop ManagerGlass Doctor - Norcross | Newport, NC,
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Kept orderly and accurate accounting records by monitoring sales documentation.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
03/2001 to 03/2020Customer Service RepresentativeTravelcenters Of America | Terrell, TX,
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Drove team revenue totals by bringing in over $[Amount] in sales.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with up to [Number] calls in queue per minute.
Provided primary customer support to internal and external customers in fast-paced environment.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Communicated with vendors regarding back order availability, future inventory and special orders.
Answered customer telephone calls promptly to avoid on-hold wait times.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
08/1995 to 08/2007Waitress/Cook Shift LeaderPetco | Holland, MI,
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Upsold [Type] specialty items to increase overall sales and exceed targets.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Prepared beverages and filled food orders for customers.
05/1985 to 09/1985Assistant Merchandise ManagerBristol Renaissance Faire | City, STATE,
Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
Communicated with suppliers to negotiate best pricing on apparel and accessories.
Oversaw procurement of products and apparel for [Type] retail chain store, monitoring annual budget of $[Amount].
Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved [Type] problems, improved operations and provided exceptional client support.
Increased customer satisfaction by resolving [Product or Service] issues.
Education
Expected in 05/1999Associate of Science | Marketing, Transportation And DistributionGateway Technical College, Kenosha, WIGPA:
Coursework in [Subject], [Subject] and [Subject]
Member of [Fraternity or Sorority Name]
Elected to [Elected Position] for [Student Organization, Fraternity or Sorority] in [Year]
Member of [Student Organization or Club Name]Delta NU Alpha Transportation Fraternity.
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