Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am diversified in allot of different areas. However my favorite is Universal Design Language and how it effects today's society. Both in our work lives, As well as personal life.

  • Team Leadership
  • Inventory Control
  • Cleaning
  • Merchandising operations
  • Marketing strategy
  • Relationship development
  • Communications
  • Supervision
  • Scheduling
  • Staff Management
  • Customer service
  • Distribution center management
  • Strategic selling
  • Problem resolution
  • Team building
Work History
05/1995 to Current Shop Manager Glass Doctor - Norcross | Newport, NC,
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
03/2001 to 03/2020 Customer Service Representative Travelcenters Of America | Terrell, TX,
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Drove team revenue totals by bringing in over $[Amount] in sales.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
08/1995 to 08/2007 Waitress/Cook Shift Leader Petco | Holland, MI,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Upsold [Type] specialty items to increase overall sales and exceed targets.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Prepared beverages and filled food orders for customers.
05/1985 to 09/1985 Assistant Merchandise Manager Bristol Renaissance Faire | City, STATE,
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Oversaw procurement of products and apparel for [Type] retail chain store, monitoring annual budget of $[Amount].
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving [Product or Service] issues.
Expected in 05/1999 Associate of Science | Marketing, Transportation And Distribution Gateway Technical College, Kenosha, WI GPA:
  • Coursework in [Subject], [Subject] and [Subject]
  • Member of [Fraternity or Sorority Name]
  • Elected to [Elected Position] for [Student Organization, Fraternity or Sorority] in [Year]
  • Member of [Student Organization or Club Name]Delta NU Alpha Transportation Fraternity.

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School Attended

  • Gateway Technical College

Job Titles Held:

  • Shop Manager
  • Customer Service Representative
  • Waitress/Cook Shift Leader
  • Assistant Merchandise Manager


  • Associate of Science

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