Shop Forman Team Leader resume example

• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Reviewed production specifications to properly set up and calibrate machinery.
• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
• Identified [Type] equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
• Interviewed, hired and trained new quality customer service representatives.
• Provided leadership and direction for employees.
• Developed open and professional relationships with team members, enabling more effective issue resolution.
• Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.

Performed all mechanical duties and repairs. Diagnosed problem vehicles.

Fully Toyota ASE certified.

Fully ASE certified in all fields.

Master technician.

Welding ,Cutting

Perfomed service writer dutie.

Customer advisor duties

• Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
• Checked vehicle mileage and determined necessary maintenance, including belts, fluids flushing or gasket replacements.
• Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
• Completed standard inspections to assess wear and damage to vehicles.
• Utilized standard procedures to conduct accurate emissions tests.
• Conducted test drives before and after repair services.
• Performed computerized alignments of diverse vehicles.
• Assessed tread depth and discussed safety levels with customers.
• Helped customers achieve even wear on tires with timely rotation and balancing.
• Repaired engine drive train suspension diagnostic repairs