shoe department manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Driven to apply a strong work ethic and motivational skills to achieve goals, as well as employee and customer satisfaction. Detail orientated, organized "multi-tasker" Very much a "people person" Give 100% to any task given
Skills
Excellent customer service skills
Merchandising
Detail-oriented
Staff training and development
POS systems
Customer relations
Store displays
Customer-oriented
Work History
Shoe Department Manager, 07/2006 to 04/2012 Eastern Mountain Sports – Hadley, MA,
Interviewed job candidates and made staffing decisions.
Managed staff of 20 sales associates.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led weekly store meetings for all employees.
Trained and developed new associates on POS system and key sales tactics.
Increased sales volume in shoe department from 1.7 million in 2006 to 2.1 million at 2011 year end even through a very bad economy which was hurting most retail.
Generated repeat business through exceptional customer service.
Conducted store inventories once per year.
Did all department scheduling while staying within allotted hours.
Department Supervisor, 03/1999 to 07/2006 JCPenney – City, STATE,
Interviewed job candidates and made staffing decisions.
Trained and served as a peer coach for new sales associates.
Developed positive customer relationships through friendly greetings and excellent service.
Stocked and replenished merchandise according to store merchandising layouts.
Operated a cash register for cash, check and credit card transactions with accuracy.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Mentored new sales associates to contribute to the store’s positive culture.
Communicated clear expectations and goals to each team member.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Catalog Sales Center Manager, 07/1985 to 03/1999 JCPenney – City, STATE,
This was a "satellite" store. I was in charge of all aspects of the operation on a daily basis with a visit once every week by an upper management person. I did all daily receipts balancing and cash deposits, accounting and bookkeeping, all customer service issues, etc.. This location was the very first catalog center in the STL District, therefore I did the training for several other centers that were opened later.
Interviewed job candidates and made staffing decisions.
Managed staff of 6-8 sales associates.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Department Merchandising Assistant, 07/1977 to 07/1985 JCPenney – City, STATE,
Processed cash and credit payments rapidly and accurately.
Placed special merchandise orders for customers.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions regarding store merchandise, department information and pricing.
Organized store merchandise racks by size, style and color.
Created visual marketing and styled window displays.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Education
Fashion Merchandising Certificate: Retail Fashion Merchandising, Expected in 1977 to John Wood Community College - Quincy IL, GPA:
Additional Information
I worked for the JCPenney corporation for 35 years. My separation from employment was due to organizational changes and workforce adjustments within the company. I have experience in all aspects of the retail world with customer service always being the priority. I look forward to any challenge your company would provide.
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