Strategic Operations Manager contributing to the success multi-million dollar operations by reducing expenditures, streamlining procedures, and demonstrating motivational leadership. Effective interaction and listening skills that cross all levels of an organization with the ability to rapidly analyze, diagnose, and resolve issues. Utilized 20+ years of warehouse management experience, distribution operations expertise, and supervising up to 132 employees to maximize growth.
Microsoft Office Suite, Vista, Lucas, Yardview, Red Prairie, Wics, AS/400, RF, SAP, JD Edwards,
DM Plus, PKMS, Kronos, Ceridian and Produce Pro.
Shipping & Receiving Supervisor January 2013 to CurrentC&S Wholesale Grocers － Stockton, CA.
Supervises daily shipping and receiving procedures in order to maximize productivity.
Demonstrates optimum results with the least overhead and minimal expense.
Manages receivers, forklift drivers, office clerks, and sanitation crew to receive an average of 950,000 cases weekly.
Ensure sanitation department maintains a continuously safe and sanitary warehouse.
Maintains inventory control by identifying, researching, resolving pallet issues.
Implement a comprehensive facility inspection process to maintain regulatory compliance, ensuring continuous improvement.
Strategically raised Food Safety Audit (FSA) scores from a failing score of 67% to an excellent passing score of 97%.
Increased productivity of forklift drivers about 20% and raised standard from 100% to 118+% per week, and reduced overtime to almost zero from an average of 10 hours of overtime per week.
Cutting $3600 per week.
Formulated warehouse guidelines and programs to support and improve the.
company's competitive position and the profitability.
Ensure standards of performance, resources, and operational performance are.
maintained and that cost-effective technology is used to maximize quality.
Operations Manager January 2000 to January 2012HFS North America － Fremont, CA
Managed the distribution supplies to function within the operational budgets, while supervising 132 employees in a 3-shift operation.
Coached and developed employees, supervisors and dispatchers increasing performance.
Performed scheduling, vacations, payroll, interviewing, hiring, training and discipline.
Created and implemented a fuel-savings program that saved 58k during the first quarter.
Developed and implemented the budget for the department.
Increased productivity by 21%, resulting in a savings of 300k during the first 4 months.
Accountable for supplying 300+ Starbucks stores 7 days per week.
Accountable for 6 administrative assistants responsible for billing and data processing.
Created and implemented the safety program and investigated the root cause of injuries.
Followed HACCP, FDA, OSHA, AIB, GMP's, safety federal, state, and local laws.
Adjusted routes resulting in fuel savings, less DOT hours and 99% on-time delivery.
Distribution Center Manager January 1994 to January 1999Montgomery Ward's － West Sacramento, CA
Reported to the General Manager.
Assisted in the preparation of department budgets.
Managed 120+ associates and 7 office personnel in 750,000.00 square feet facility.
Responsible for shipping, receiving, redistribution, replenishment, inventory control, cycle counts, quality control, home delivery and sanitation for two large distribution centers.
Tracked and monitored daily attendance, overtime and productivity.
Responsible for grievance resolutions within departments.
Prepared and conducted performance appraisals for employees and direct reports.
Monitored and maintained the pay for performance incentive program.
Developed and revised standard operational and working practices.
Hired, trained, coached, developed and motivated the associates and supervisors.
Co-leader of the safety team, lead the monthly safety meetings.
Solved customer problems externally and internally.
Enforced company policies and other in-house rules.
Master's Degree : ManagementCalifornia State University － ChicoManagement
Bachelor of Arts : Political Science and SpanishUniversity of California － DavisPolitical Science and Spanish