Shipping & Receiving/Sales Resume Example
Results-driven and detail oriented individual seeking to benefit an IT Department with complex technical information and strong leadership skills where my abilities can be utilized and there is potential for personal and career growth. Possess superior customer service skills with a talent in communicating effectively among those of various social levels as well as diverse cultures while interfacing successfully using tact, diplomacy, and discretion when dealing with unusual circumstances and sensitive or confidential matters. Competent at prioritizing daily work flow in a fast pace environment who performs superior work under the pressure of rigid deadlines. Proficient in html, virtual communication, social media and various software programs and such as Word, Excel, Access, PowerPoint and can type 50 Rpm.
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| Skills | Experience | Total Years | Last Used | |||
|---|---|---|---|---|---|---|
| Windows, Unix, Linux | Intermediate | 10 | 2015 |
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members' information.Training
- Trained Nike personnel on safe and efficient handling of machines.
- Voted employee of the month by my peers seven times.
- Acknowledge all customers and ensure 100% floor coverage and build a repeat customer base
- Lead by example in providing excellent service and exceeding individually set sales goals
- Ensure all cash handling is accurate
- Ensure all visual standards are followed Assist customers over the phone and in person when troubleshooting of their digital purchases
- Support customers over the phone to navigate through our company website
- Organize product inventory to facilitate ease of replenishment and readiness for the floor
- Make sure daily restock is completed and adequate size runs are represented per visual directions
- in charge of shipping & receiving product as well as organizing merchandise while utilizing FedEx and UPS software.
- Plan (Pre) for shipment to arrive by condensing and creating space for incoming product shipment
- Manage both incoming and outgoing product delivery (FedEx)
- Assist with loss prevention efforts by providing proactive customer service.
- Answered six-line phone system and Screening telephone calls to assist, resolve, and or forward to the appropriate personnel.
- Performed help desk duties and was responsible for assigning help desk tickets to the analyst in IT
- Did 1st level help desk tickets for printer issues and assisted in ITS using a help desk application built within department
- Escalated tickets to second level tech support analyst
- Provide customer service by assisting in resolving issues with client complaints
- Assisted visitors
- Perform clerical duties to include, but not limited to, data entry, note taking, faxing, & emailing Worked and trained under Brenda Snowden the DRE Staff Information Systems Analyst.
- Responsible for demonstrating fundamental basketball skills to school age children ranging from ages six to seventeen.
- Redirected children to encourage safe, positive behaviors.Helped facilitate indoor and outdoor play, parent-teacher conferences
- Responsible for grading student paperwork and entering it into the Microsoft Excel system.
- Prepared letters, memorandums, agenda, presentations and forms.
- Answered phones and schedule sporting events.
Computer Science - Concentration in Advance Networking
Analyst, cash handling, clerical client, customer service, data entry, delivery, faxing, forms, help desk, Information Systems, inventory, letters, loss prevention, Microsoft Excel, organizing, personnel, phone system, presentations, printer, Receiving, sales, Shipping, tech support, telephone, phones, phone, troubleshooting.
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Resume Overview
School Attended
- University of Phoenix
- Cypress College
- Polytechnic High School
Job Titles Held:
- Shipping & Receiving/Sales
- Student Assistant
- Youth Coach
- Instructor's Assistant
Degrees
- Bachelors Degree : Computer Science 2015
Associate of Arts : Liberal Arts 2003
High School Diploma 2001
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