Shipping Logistics / Traffic Manager / Claims Representative / Receptionist / Purchasing Agent Resume Example

• Effectively managed a high-volume of inbound and outbound customer calls.
• Gathered and verified all required customer information for tracking purposes.
• Recommended merchandise to customers based on their business needs and preferences.
• Defused volatile customer situations calmly and courteously.
• Referred unresolved customer grievances to designated departments for further investigation.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Researched and customized service proposals for clients.
• Negotiated prices, terms of sale and service agreements.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

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• Assisted with receptionist duties, file organization and research and development.
• Managed high call volume with tact and professionalism.
• Analyzed contracts and executed sales.
• Contacted customers to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events
• Accurately described product details and care of merchandise to customers and co-workers.
• Managed pricing indentures to determine and negotiate extensions
• Maintained Inventory and communicated with vendors regarding back order availability, future inventory, and special orders.
• Scheduled weekly inventory pickups and deliveries with vendors.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Completed on-time deliveries by choosing the best and most efficient routes.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Served as the main liaison between customers, management, and sales team.
• Managed multi-million dollar accounts and purchased millions worth of product on a regular basis.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

• Consistently provided professional, friendly and engaging service.
• Skillfully promoted items on beverage lists and restaurant specials.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the system. 
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  
• Routinely cleaned work areas throughout each shift.
• Inventoried and restocked items throughout day.
• Assisted with banquet setup and service, patio area service, and packaging food for take-out.
• Resolved guest complaints quickly and efficiently.
• Received frequent customer compliments for going above and beyond normal duties.