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Shipping Logistics / Traffic Manager / Claims Representative / Receptionist / Purchasing Agent Resume Example

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SHIPPING LOGISTICS / TRAFFIC MANAGER / CLAIMS REPRESENTATIVE / RECEPTIONIST / PURCHASING AGENT
Professional Summary

Highly ambitious and detail-oriented professional with extensive background in customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills. 



Professional Skills & Abilities

  • Quick learner & go-getter  
  • Professional phone etiquette
  • Excellent communication skills
  • Works well under pressure
  • Ability to multitask in a fast paced environment 
  • Accurate and detailed
  • Strong interpersonal skills
  • Independent worker

  • Strong client relations
  • Freight expertise 
  • Shipping and receiving professional
  • Marketing savvy
  • Budgeting expertise
  • Strategic sales knowledge
  • Strong problem solving aptitude
  • Exceptional team player



Work History
Shipping Logistics / Traffic Manager / Claims Representative / Receptionist / Purchasing Agent03/2015 to Current
Traditions Spirits – Newcastle , OK
    • Responsible for determining weight / truck space and conducting quotes via standard delivery and LTL shipments.
    • Responsible for preparing and gathering BOL's, POD's, and other documents as needed.
    • Negotiate and arrange transport of goods with shipping or freight companies.
    • Determine and redirect shipments en-route as needed.
    • Communicate all tracking, emergencies, and delays due to weather and carrier schedule changes to customers.
    • Report carrier-performance metrics and monthly costs reports to executive team.
    • Established long-term customer relationships through prompt and courteous service.
    • Responsible for assessing, processing, and communicating all freight claims.
    • Answer all incoming calls and responsible for  customer's  inquires, transfers, and relaying messages.
    • Responsible for purchasing and maintaining inventory as needed.
Customer Service Representative / Sales Associate07/2014 to 03/2015
Access Worldwide / TWC Business Class – City , STATE
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Recommended merchandise to customers based on their business needs and preferences.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Researched and customized service proposals for clients.
  • Negotiated prices, terms of sale and service agreements.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

​

Senior CSR / Contract Specialist / Marketing Specialist / Purchasing Agent06/2010 to 11/2013
NRF Distributors Inc. – City , STATE
  • Assisted with receptionist duties, file organization and research and development.
  • Managed high call volume with tact and professionalism.
  • Analyzed contracts and executed sales.
  • Contacted customers to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events
  • Accurately described product details and care of merchandise to customers and co-workers.
  • Managed pricing indentures to determine and negotiate extensions
  • Maintained Inventory and communicated with vendors regarding back order availability, future inventory, and special orders.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Served as the main liaison between customers, management, and sales team.
  • Managed multi-million dollar accounts and purchased millions worth of product on a regular basis.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Waitress11/2008 to 08/2009
Augusta Country Club – City , STATE
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the system. 
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Routinely cleaned work areas throughout each shift.
  • Inventoried and restocked items throughout day.
  • Assisted with banquet setup and service, patio area service, and packaging food for take-out.
  • Resolved guest complaints quickly and efficiently.
  • Received frequent customer compliments for going above and beyond normal duties.

Education
Bachelor of Science: Criminal Justice Did not graduate but hope to later enroll University of Maine at Augusta- City, State
High School Diploma: Diploma 2005Mt. Blue High School- City, State
Technical Skills
  • Adobe Acrobat, Microsoft Word, PowerPoint, Excel, MS Office, Outlook and Access proficient 
  • Administrator, Microsoft Office
  • Administrator, Hypertext Markup Language (HTML)
  • 64 WPM typing speed
Additional Information
I am a team player that goes above and beyond to achieve each goal. If given the chance, I will earn your respect and be an asset to Mesca Freight Services.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • University of Maine at Augusta
  • Mt. Blue High School

Job Titles Held:

  • Shipping Logistics / Traffic Manager / Claims Representative / Receptionist / Purchasing Agent
  • Customer Service Representative / Sales Associate
  • Senior CSR / Contract Specialist / Marketing Specialist / Purchasing Agent
  • Waitress

Degrees

  • Bachelor of Science : Criminal Justice Did not graduate but hope to later enroll
    High School Diploma : Diploma 2005

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