Shipment Processing Lead Resume Example

• Unpacked product and loaded it onto racks and rails to be processed and displayed in the store before business hours, all the while making sure we are meeting our units per hour quota set before each shipment day.
• Set up and arranged shipment processing with conveyer belts, product racks and rails, and have product sectioned to open per department to optimize work flow.
• Broke down shipment boxes to recycle and threw out trash from product opening, along with sweeping and general clean-up post shipment processing.
• Unloaded the trucks for product to be opened the next morning by the shipment crew.

Previous responsibilities from Portland location still apply and are listed as previously:

• Organized stockroom to keep the numbers in the system accurate to what we had available in the back. Also built and re-organized shelving to keep the stockroom easy to maneuver for co-workers to quickly and efficiently locate product.
• Prepared and packaged products ordered by customers to be either shipped out to home addresses or to be picked up in store by customers through our buy online, pick up in store option.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Displayed merchandise by arranging the floor to the schematics of corporate by building display shelving and re-locating product into new sections of the store.
• Addressing and de-escalating any customer concerns, complaints, or inquiries so we can reach a solution or mutual understanding.
• Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
• Kept the salesfloor clean and presentable during store operation hours to make product accessible and easy to find.
• Replenished product from stockroom to keep all sizes and color options visible on the floor for customers.
• Used POS system to process sales, returns, online orders and gift card activations.
• Helped customers complete purchases, locate items, process any returns, and join reward programs to promote customer loyalty along with signing up for the Old Navy credit card.