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Shipment Processing Lead Resume Example

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SHIPMENT PROCESSING LEAD
Professional Summary

Enthusiastic and experienced leader eager to contribute to success through hard work, attention to detail and excellent organizational skills. Dedicated to making sure I am a jack-of-all-trades worker so that I am beneficial to any situation I'm placed in with quick adaptibility. Clear understanding of customer/client relations and maintaining strong personal relationships with co-workers and customers/clients alike and training in leadership and management. Motivated to learn, grow and excel personally and professionally.

Skills
  • Deadline and scheduling management
  • Reading comprehension
  • Report writing and documentation
  • Automation understanding
  • Excellent work ethic
  • Customer Service
  • Relationship-Building
  • Good telephone etiquette
  • Multitasking abilities
  • Flexible & Adaptable
  • Written Communication
  • Organization and Time management
  • Good listening skills
  • Computer proficiency
  • First Aid/CPR
  • Critical thinking
Work History
07/2020 to Current
Shipment Processing LeadHumana Inc. – Fort Walton Beach , FL
  • Unpacked product and loaded it onto racks and rails to be processed and displayed in the store before business hours, all the while making sure we are meeting our units per hour quota set before each shipment day.
  • Set up and arranged shipment processing with conveyer belts, product racks and rails, and have product sectioned to open per department to optimize work flow.
  • Broke down shipment boxes to recycle and threw out trash from product opening, along with sweeping and general clean-up post shipment processing.
  • Unloaded the trucks for product to be opened the next morning by the shipment crew.

Previous responsibilities from Portland location still apply and are listed as previously:

  • Organized stockroom to keep the numbers in the system accurate to what we had available in the back. Also built and re-organized shelving to keep the stockroom easy to maneuver for co-workers to quickly and efficiently locate product.
  • Prepared and packaged products ordered by customers to be either shipped out to home addresses or to be picked up in store by customers through our buy online, pick up in store option.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Displayed merchandise by arranging the floor to the schematics of corporate by building display shelving and re-locating product into new sections of the store.
  • Addressing and de-escalating any customer concerns, complaints, or inquiries so we can reach a solution or mutual understanding.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Kept the salesfloor clean and presentable during store operation hours to make product accessible and easy to find.
  • Replenished product from stockroom to keep all sizes and color options visible on the floor for customers.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Helped customers complete purchases, locate items, process any returns, and join reward programs to promote customer loyalty along with signing up for the Old Navy credit card.
01/2018 to 02/2020
Back of House LeadCity Of Westminster, Co – Westminster , CO
  • Organized stockroom to keep the numbers in the system accurate to what we had available in the back. Also built and re-organized shelving to keep the stockroom easy to maneuver for co-workers to quickly and efficiently locate product.
  • Prepared and packaged products ordered by customers to be either shipped out to home addresses or to be picked up in store by customers through our buy online, pick up in store option.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Displayed merchandise by arranging the floor to the schematics of corporate by building display shelving and re-locating product into new sections of the store.
  • Addressing and de-escalating any customer concerns, complaints, or inquiries so we can reach a solution or mutual understanding.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Kept the salesfloor clean and presentable during store operation hours to make product accessible and easy to find.
  • Replenished product from stockroom to keep all sizes and color options visible on the floor for customers.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Helped customers complete purchases, locate items, process any returns, and join reward programs to promote customer loyalty along with signing up for the Old Navy credit card.
10/2017 to 01/2018
Call Center RepresentativeResultli – City , STATE
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Contacted Real Estate Experts and Realtors to offer advertisement and promotional space on social media platforms such as Facebook, so they retain exclusivity in their specified regions of work.
06/2014 to 08/2017
Summer Camp LeaderFruita Community Center – City , STATE
  • Collaborated with other camp counselors to design fun and enriching learning activities for children ages 5-10.
  • Instructed participants on activities' goals, procedures and safety considerations to educational and enjoyable outcomes for all campers.
  • Assigned tasks to each staff member based on his or her skills.
  • Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
  • Communicated with parents about campers' activities and reported concerns and suggestions to Camp Manager.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
Bachelor of Arts: Film Scoring, Musical Composition, Theory AnalysisBerklee College Of Music - City, State
05/2013
High School Diploma
Fruita Monument High School - City
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How this resume score could be improved?

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Resume Strength
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  • Word choice
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  • Strong summary
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Resume Overview

School Attended

  • Berklee College Of Music
  • Fruita Monument High School

Job Titles Held:

  • Shipment Processing Lead
  • Back of House Lead
  • Call Center Representative
  • Summer Camp Leader

Degrees

  • Bachelor of Arts : Film Scoring, Musical Composition, Theory Analysis
    High School Diploma

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