Ship From Store Team Member Resume Example
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SHIP FROM STORE TEAM MEMBER
Professional Summary
In May of 2017 I had received my high school diploma from Brookwood High School and in July of 2019 received my Associates Degree in Legal Studies at Palm Beach State College. I am a Junior transfer student at Florida A&M University and am currently residing in Tallahassee. I had worked at Frank Theatre Cinebowle and Grille in the Delray Marketplace from November of 2017. This was my first job when I turned 18 years old . I am very organized and cleaning is one of my strongest qualities as well as a very enthusiastic and ready to learn attitude. My customer service skills are phenomenal and my communication skills are very strong. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel .
Skills
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Work History
Ship From Store Team Member, 10/2019 to 01/2020
Jo-Ann Fabrics – Brockton , MA
Jo-Ann Fabrics – Brockton , MA
- I have learned a lot about the importance of packing things correctly for guests and finding items they order in a timely manner for a quick and fast service.
- Increased customer satisfaction by resolving issues.
Cashier, Sales Associate, 10/2019 to 10/2019
Petco – Blaine , MN
Petco – Blaine , MN
- In my previous work experience, I have learned the importance of working as a team, as well as how to really conversate with guests.
- I have also learned how to give guests a lovely experience, while they are shopping, and when they are checking out.
- Target ,Tallahassee I was a seasonal member of the ship from store team, experience putting multiple orders together at a fast pace, experience with packing ,labeling and sorting items, moving flatbeds and palettes, assisting guests with any and all questions they may have.
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained organized, presentable merchandise to drive continuous sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Operated cash register for cash, check and credit card transactions with accuracy.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers with special services, account updates and promotional options.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Engaged with customers to effectively build rapport and lasting relationships.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Helped many guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Cashier, Sales Associate, Guest Services Representative, Hostess, 11/2017 to 08/2019
Frank Theatres CineBowle & Grille At Delray Beach Marketplace – City , STATE
Frank Theatres CineBowle & Grille At Delray Beach Marketplace – City , STATE
- In my previous work experience I have learned, the importance of customer satisfaction and service, how to work with and exchange money, keeping work area clean and presentable, how to work well with others, the importance of being on time, communication with guests as well as management.
- Party City, Tallahassee.
- Maintained organized, presentable merchandise to drive continuous sales.
- Planned and executed-guest parties by organizing menus, spaces and special requests.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings .
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus .
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Operated cash register for cash, check and credit card transactions with accuracy.
- Monitored dining room and guest flow to maximize table usage and minimize wait times .
- Documented reservations and communicated changes to guests using .
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelors: ScienceFlorida A & M University - City, State
- Continuing education in Political Science
Associate of Arts: Legal StudiesPalm Beach State College - City, State
- Dean's List spring semester 2019
- Majored in Political Science
High School DiplomaBrookwood High School - City, State
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Resume Overview
School Attended
- Florida A & M University
- Palm Beach State College
- Brookwood High School
Job Titles Held:
- Ship From Store Team Member
- Cashier, Sales Associate
- Cashier, Sales Associate, Guest Services Representative, Hostess
Degrees
- Bachelors : Science
Associate of Arts : Legal Studies
High School Diploma
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