Dedicated Shift Monitor with strong background in the mental health, social services and Alcohol and Drug Dependency fields. Extensively trained in addictive, behavioral and psychological issues. Seeking employment which will allow me to grow professionally. Solid communication, negotiation and
problem solving skills serve as a foundation to effectively network, collaborate and maintain positive
relationships with individuals and clients at all levels.
Group behavior and dynamics
Outreach programming specialist
12 Steps programs
Exceptional problem solver
Community resources specialist
Conflict resolution training
DHMH License ADT1091
Patient charting and Documentation
Patient care advocacy
Current Procedural Terminology (CPT)
Investigated and analyzed client complaints to identify and resolve issues.
Handled clients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Maintained status reports to provide management with updated information for client projects.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Right Turn Impact Residential Treatment CenterBaltimore , MDShift Monitor
Monitor, Educate and Assist residents in performance of activities of daily living in accordance with goals and problem area identified on individualized treatment plan
Participate in Continuing Education Activities, remaining knowledgeable in areas related to the focus of the residential program
Attend meetings as appropriate and meet regularly with supervisor and peers to exchange pertinent information and to receive supervision
Maintain client and program records in accordance with applicable standards and regulations
Interact appropriately with any and all visitors, family members, and care providers of residents
Carry out responsibilities pertaining to the efficient and therapeutic operation of the facility, including all events, activities and outings, utilizing safety management, emergency procedures and non-violent crisis intervention
Monitor client's self administration of medications, take medication orders from prescriptions, and enter orders in the Medication Administration Register
Interact with clients in a confidential, therapeutic, and responsible manner maintaining a high level of ethical conduct
Manage crisis and emergency situations involving residents
Transport residents to and from appointments, groups and other activities
Senior Solutions Baltimore, MarylandHome Health Care Aide
Provided professional and supportive home health care services to patient with Alzheimer's disease.
Supportive care included meal preparation, medication reminders, light housekeeping, shopping,.
transportation, companionship and monitoring of patients condition on a daily basis.
Greenspring EnergyTimonium, MarylandExecutive Administrator/Customer Service
Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
Trained and supervised lower-level clerical staff.
Managed and maintained executives' schedules.
Prepared reports and financial statements and other documents using word processing, spreadsheet, database, and presentation software.
Opened, sorted, and distributed incoming correspondences, including faxes and e-mail.
RGS Title, LLC formerly The Fountainhead Title GroupWhite Marsh, MarylandCoordinator
Professional accountable for coordinating, organizing and balancing all settlement statements.
Responsible for reviewing and preparing all contracts, title work, packages and settlement statements for final closing.
Acted as liaison between Lenders, Attorneys, Borrowers, Sellers, Real Estate Agents and other professionals.
Accountable for multiple accounts with incoming and outgoing wires, checks and deposits.
Responsible for organizing and executing post closing lenders' packages and for recording all legal documents with accuracy.
Responsible for executive administrative functions, accounting procedures policy development.
Rock Glen Nursing and Rehabilitation CenterBaltimore, MarylandDirector of Human Resources
Responsible for all facets of Human Resource Department including recruiting, hiring, training, labor.
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Companies Worked For:
Right Turn Impact Residential Treatment Center
RGS Title, LLC formerly The Fountainhead Title Group
Rock Glen Nursing and Rehabilitation Center
General Electric Medical Systems
Dundalk Community College
Job Titles Held:
Home Health Care Aide
Executive Administrator/Customer Service
Director of Human Resources
Executive Administrator Vice President of Operations
Associate of Applied Science : Chemical Dependency Counseling Human Resource Management
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