Montgomery Street, San Francisco, CA9XXX5609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated Shift Monitor with strong background in the mental health, social services and Alcohol and Drug Dependency fields. Extensively trained in addictive, behavioral and psychological issues. Seeking employment which will allow me to grow professionally. Solid communication, negotiation and
problem solving skills serve as a foundation to effectively network, collaborate and maintain positive
relationships with individuals and clients at all levels.
Highlights
Case planning
Group behavior and dynamics
DSM-IV knowledge
Biopsychosocial assessments
Outreach programming specialist
12 Steps programs
Compassionate
Exceptional problem solver
Community resources specialist
Conflict resolution training
DHMH License ADT1091
Schedule management
Problem resolution
Deadline-oriented
Report analysis
Patient charting and Documentation
Patient care advocacy
Multi-Task Management
Current Procedural Terminology (CPT)
Accomplishments
Research
Investigated and analyzed client complaints to identify and resolve issues.
Customer Service
Handled clients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Reporting
Maintained status reports to provide management with updated information for client projects.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Experience
Shift Monitor , 2013 to Current Always Best Care – Hamden, CT,
Monitor, Educate and Assist residents in performance of activities of daily living in accordance with goals and problem area identified on individualized treatment plan
Participate in Continuing Education Activities, remaining knowledgeable in areas related to the focus of the residential program
Attend meetings as appropriate and meet regularly with supervisor and peers to exchange pertinent information and to receive supervision
Maintain client and program records in accordance with applicable standards and regulations
Interact appropriately with any and all visitors, family members, and care providers of residents
Carry out responsibilities pertaining to the efficient and therapeutic operation of the facility, including all events, activities and outings, utilizing safety management, emergency procedures and non-violent crisis intervention
Monitor client's self administration of medications, take medication orders from prescriptions, and enter orders in the Medication Administration Register
Interact with clients in a confidential, therapeutic, and responsible manner maintaining a high level of ethical conduct
Manage crisis and emergency situations involving residents
Transport residents to and from appointments, groups and other activities
Home Health Care Aide, 09/2011 to 2013 Common Spirit – Pasadena, CA,
Provided professional and supportive home health care services to patient with Alzheimer’s disease.
Supportive care included meal preparation, medication reminders, light housekeeping, shopping,.
transportation, companionship and monitoring of patients condition on a daily basis.
Executive Administrator/Customer Service, 2010 to 2012 Deanwood Rehabilitation And Wellness Center – Benning, DC,
Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
Trained and supervised lower-level clerical staff.
Managed and maintained executives’ schedules.
Prepared reports and financial statements and other documents using word processing, spreadsheet, database, and presentation software.
Opened, sorted, and distributed incoming correspondences, including faxes and e-mail.
Coordinator, 2004 to 2010 RGS Title, LLC Formerly The Fountainhead Title Group – City, STATE,
Professional accountable for coordinating, organizing and balancing all settlement statements.
Responsible for reviewing and preparing all contracts, title work, packages and settlement statements for final closing.
Acted as liaison between Lenders, Attorneys, Borrowers, Sellers, Real Estate Agents and other professionals.
Accountable for multiple accounts with incoming and outgoing wires, checks and deposits.
Responsible for organizing and executing post closing lenders’ packages and for recording all legal documents with accuracy.
Responsible for executive administrative functions, accounting procedures policy development.
Director of Human Resources, 2000 to 2003 Rock Glen Nursing And Rehabilitation Center – City, STATE,
Responsible for all facets of Human Resource Department including recruiting, hiring, training, labor.
Executive Administrator Vice President of Operations, 1992 to 2000 General Electric Medical Systems – City, STATE,
Supported , Director of Human Resources, and Vice President of Sales and.
Marketing in all facets of company operations.
Education
Associate of Applied Science: Chemical Dependency Counseling, Expected in 2015 Dundalk Community College - Baltimore, Maryland GPA: GPA: 3.87 Presidents List - Strayer University.
Chemical Dependency Counseling
3.87 GPA
Presidents List
National Honor Society
: Human Resource Management, Expected in 2004 Strayer University - Baltimore, Maryland GPA: GPA: 4.0 Presidents List Human Resource Management GPA: 4.0 Presidents List
Skills
Client Needs Assessment
Multi-Task Management
Public Speaking
Creative Problem Solving
Critical Thinking
Client Relations
Interests
Board of Directors for Right Turn Impact Residential Treatment Center Alumni
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Resume Overview
School Attended
Dundalk Community College
Strayer University
Job Titles Held:
Shift Monitor
Home Health Care Aide
Executive Administrator/Customer Service
Coordinator
Director of Human Resources
Executive Administrator Vice President of Operations