Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Dedicated Shift Monitor with strong background in the mental health, social services and Alcohol and Drug Dependency fields. Extensively trained in addictive, behavioral and psychological issues. Seeking employment which will allow me to grow professionally. Solid communication, negotiation and problem solving skills serve as a foundation to effectively network, collaborate and maintain positive relationships with individuals and clients at all levels.
  • Case planning
  • Group behavior and dynamics
  • DSM-IV knowledge
  • Biopsychosocial assessments
  • Outreach programming specialist
  • 12 Steps programs
  • Compassionate
  • Exceptional problem solver
  • Community resources specialist
  • Conflict resolution training
  • DHMH License ADT1091
  • Schedule management
  • Problem resolution
  • Deadline-oriented
  • Report analysis
  • Patient charting and Documentation
  • Patient care advocacy
  • Multi-Task Management
  • Current Procedural Terminology (CPT)  
  • Investigated and analyzed client complaints to identify and resolve issues.
Customer Service
  • Handled clients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Maintained status reports to provide management with updated information for client projects.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Shift Monitor , 2013 to Current
Always Best CareHamden, CT,
  • Monitor, Educate and Assist residents in performance of activities of daily living in accordance with goals and problem area identified on individualized treatment plan
  • Participate in Continuing Education Activities, remaining knowledgeable in areas related to the focus of the residential program
  • Attend meetings as appropriate and meet regularly with supervisor and peers to exchange pertinent information and to receive supervision
  • Maintain client and program records in accordance with applicable standards and regulations
  • Interact appropriately with any and all visitors, family members, and care providers of residents
  • Carry out responsibilities pertaining to the efficient and therapeutic operation of the facility, including all events, activities and outings, utilizing safety management, emergency procedures and non-violent crisis intervention
  • Monitor client's self administration of medications, take medication orders from prescriptions, and enter orders in the Medication Administration Register
  • Interact with clients in a confidential, therapeutic, and responsible manner maintaining a high level of ethical conduct
  • Manage crisis and emergency situations involving residents
  • Transport residents to and from appointments, groups and other activities
Home Health Care Aide, 09/2011 to 2013
Common SpiritPasadena, CA,
  • Provided professional and supportive home health care services to patient with Alzheimer’s disease.
  • Supportive care included meal preparation, medication reminders, light housekeeping, shopping,.
  • transportation, companionship and monitoring of patients condition on a daily basis.
Executive Administrator/Customer Service, 2010 to 2012
Deanwood Rehabilitation And Wellness CenterBenning, DC,
  • Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
  • Trained and supervised lower-level clerical staff.
  • Managed and maintained executives’ schedules.
  • Prepared reports and financial statements and other documents using word processing, spreadsheet, database, and presentation software.
  • Opened, sorted, and distributed incoming correspondences, including faxes and e-mail.
Coordinator, 2004 to 2010
RGS Title, LLC Formerly The Fountainhead Title GroupCity, STATE,
  • Professional accountable for coordinating, organizing and balancing all settlement statements.
  • Responsible for reviewing and preparing all contracts, title work, packages and settlement statements for final closing.
  • Acted as liaison between Lenders, Attorneys, Borrowers, Sellers, Real Estate Agents and other professionals.
  • Accountable for multiple accounts with incoming and outgoing wires, checks and deposits.
  • Responsible for organizing and executing post closing lenders’ packages and for recording all legal documents with accuracy.
  • Responsible for executive administrative functions, accounting procedures policy development.
Director of Human Resources, 2000 to 2003
Rock Glen Nursing And Rehabilitation CenterCity, STATE,
  • Responsible for all facets of Human Resource Department including recruiting, hiring, training, labor.
  • negotiations, benefits administration, employee counseling and progressive discipline plans, policy and.
  • procedure development and payroll processing.
Executive Administrator Vice President of Operations, 1992 to 2000
General Electric Medical SystemsCity, STATE,
  • Supported , Director of Human Resources, and Vice President of Sales and.
  • Marketing in all facets of company operations.
Associate of Applied Science: Chemical Dependency Counseling, Expected in 2015
Dundalk Community College - Baltimore, Maryland
GPA: GPA: 3.87 Presidents List - Strayer University.
Chemical Dependency Counseling
3.87 GPA
Presidents List
National Honor Society
: Human Resource Management, Expected in 2004
Strayer University - Baltimore, Maryland
GPA: GPA: 4.0 Presidents List
Human Resource Management GPA: 4.0 Presidents List
  • Client Needs Assessment
  • Multi-Task Management
  • Public Speaking
  • Creative Problem Solving
  • Critical Thinking
  • Client Relations
Board of Directors for Right Turn Impact Residential Treatment Center Alumni

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Resume Overview

School Attended

  • Dundalk Community College
  • Strayer University

Job Titles Held:

  • Shift Monitor
  • Home Health Care Aide
  • Executive Administrator/Customer Service
  • Coordinator
  • Director of Human Resources
  • Executive Administrator Vice President of Operations


  • Associate of Applied Science

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