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Shift Manager / Roll Playing Assistant General Man Resume Example

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SHIFT MANAGER / ROLL PLAYING ASSISTANT GENERAL MAN
Summary

I'm a knowledgeable Shift Manager proficient in money handling and team management, and have been successful at overseeing all areas of operations. I'm eager to develop and advance more professionally into a more challenging position.

I bring with me 10 plus years of experience in food industry with 4 plus years of warehouse/manufacturing, which includes over 5 years of management experience. I'm driven to keep costs under control, employees working hard and customers satisfied with excellent problem solving and decision making skills.

I'm a motivational leader and a problem-solver who specializes with team building and customer service skills. Ive had experienced stepping into roles and quickly making positive changes to drive the companys success. I focus on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

I'm an enthusiastic individual with superior skills in working in both a team-based and independent capacities. I bring a strong work ethic and excellent organizational skills to any setting and I am looking forward to begin a new challenge with a successful team.

Skills
  • Managerial finance
  • Managerial experience
  • Skilled manager
  • Certified Manufacturing Manager
  • ServSafe Manager
  • Manager coaching and training
  • ServSafe Manager Certified
  • Analyzing performance
  • Managing activities
  • Managing inventory
  • Manufacturing operations management
  • Lean manufacturing principles
  • Training activity management
  • Supervision and management
  • Delivery timeline management
  • Shift coverage
  • Training manuals
  • Efficient time management
Experience
September 2019 to Current
Wendy's CoMenasha, WIShift Manager / Roll Playing Assistant General Man
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Increased overall team efficiency and productivity.
  • Cross-trained in every store role to maximize operational knowledge.
  • Trained and supervised staff members.
  • Managed and mentored 20 plus staff members.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Mentored and supported new employees to maximize team performance.
  • Handled over $1000 in funds each day in fast-paced restaurant environment.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Identified positional areas requiring immediate improvement and rolled out training program, boosting productivity.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Managed day-to-day operations, including supervision and assignment delegation for 20-member team.
  • Oversaw personnel recruitment, performance and scheduling.
August 2019 to October 2019
Muza Sheet Metal CoOshkosh, WIProduction Worker
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Inspected finished products for quality and adherence to customer specifications.
  • Built and packaged products to complete daily work orders.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Assembled components into finished product and performed quality inspection to clear for shipment.
  • Completed product assembly according to standardized procedures.
  • Assembled products from raw materials and completed inspections.
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Recorded production data in daily logs.
August 2018 to July 2019
PlexusNeenah, WIProduction Associate
  • Assembled products from raw materials and completed inspections.
  • Checked daily project specifications to weigh and mix ingredients.
  • Examined final products to check conformance with quality and design standards.
  • Completed product assembly according to standardized procedures.
  • Recorded production data in daily logs.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
October 2014 to June 2018
Stainless Piping SpecialistsOmro, WIShipping Coordinator
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Updated system with data such as weights, charges and discrepancies.
  • Generated invoices and customer estimates using.
  • Coordinated with freight forwarders to expedite international shipments.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Determined most effective method of shipment for product and made decisions based on budgetary and time requirements.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
Education and Training
January 2003
Oshkosh North High School
Oshkosh, WI
High School Diploma
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Resume Overview

Companies Worked For:

  • Wendy's Co
  • Muza Sheet Metal Co
  • Plexus
  • Stainless Piping Specialists

School Attended

  • Oshkosh North High School

Job Titles Held:

  • Shift Manager / Roll Playing Assistant General Man
  • Production Worker
  • Production Associate
  • Shipping Coordinator

Degrees

  • High School Diploma

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