Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am experienced in customer service. I am very out going and very self motivated. I have Excellent customer service experience i am very friendly funny, out spoken. I have a bachelor's degree in buisness health care administrative assistant also, I am currently enrolled in online college going for my masters degree in IT department in the Healthcare industry.
Skills
Team development
Opening and closing procedures
Inventory management
Training and mentoring
Schedule oversight
Systems and automation applications
Capital improvement planning
Key accounts and territory management
Lead generation
Contract development and management
Brand management
Issue and conflict resolution
CCTV
Team building
Business operations
Customer service
Process improvement
Organization
Team management
Supervision
Administrative support
Relationship development
Problem resolution
Experience
06/2020 to CurrentShift Manager in TrainingRaising Canes Chicken | New Iberia, LA,
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Managed schedules, accepted time off requests and found coverage for shifts.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Increased customer base and market share by promoting product through diverse channels.
Generated reports to assess performance and make adjustments.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Leveraged ERP software to coordinate and enhance inventory delivery.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Led team of [Number] [Type] professionals meeting [Area of expertise] needs.
Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
Met with each associate to establish realistic monthly sales goals.
Cross-trained in every store role to maximize operational knowledge.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Automated office operations, managed client correspondence and tracked records.
Drove profit increases by leveraging market knowledge and natural leadership talents.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Assessed, optimized and elevated operations to target current and expected demands.
Recruited, hired and trained [Number] employees for marketing and sales department.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Established ambitious goals for employees to promote achievement and surpass business targets.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Partnered with [Job title] to develop [Type] collections and color stories.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
Mitigated risk by ensuring regulatory compliance for required licensing.
Collaborated cross-functionally on [Action] which led to [Result].
Led staff meetings for team of [Number] to communicate [Type] directives.
Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number] [Timeframe].
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
06/2018 to 11/2019Disher Krystal | Tampa, FL,
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Handled all delegated tasks, including [Task] and [Task].
Recognized by management for providing exceptional customer service.
Collaborated with others to discuss new [Type] opportunities.
12/2018 to 08/2019Shift ManagerLittle Ceasers | City, STATE,
Generated reports to assess performance and make adjustments.
Managed schedules, accepted time off requests and found coverage for shifts.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Increased customer base and market share by promoting product through diverse channels.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Led staff meetings for team of [Number] to communicate [Type] directives.
Automated office operations, managed client correspondence and tracked records.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Leveraged ERP software to coordinate and enhance inventory delivery.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Mitigated risk by ensuring regulatory compliance for required licensing.
Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
Drove profit increases by leveraging market knowledge and natural leadership talents.
Recruited, hired and trained [Number] employees for marketing and sales department.
Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number] [Timeframe].
Cross-trained in every store role to maximize operational knowledge.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Established ambitious goals for employees to promote achievement and surpass business targets.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Partnered with [Job title] to develop [Type] collections and color stories.
Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
Met with each associate to establish realistic monthly sales goals.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Assessed, optimized and elevated operations to target current and expected demands.
Led team of [Number] [Type] professionals meeting [Area of expertise] needs.
Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Collaborated cross-functionally on [Action] which led to [Result].
Education and Training
Expected in 01/2019Master of Science | IT Technology Health Care Field University of Phoenix, Tempe, AZGPA:
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