shift manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking and reliable manager with strong ability in any task asigned. Highly organized, proactive and punctual with team-oriented mentality.

  • Training and mentoring
  • Inventory management
  • Team development
  • Schedule oversight
  • Customer service
  • Supervision
Shift Manager, 08/2018 - Current
Pilgrim's Cold Spring, MN,
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sr. Lead Person Wood Cabinetry, 10/2006 - 10/2019
Csg Systems Incorporated Atlanta, GA,
  • Assisted assessment of finalized product development to maintain QC standards.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Inspected finished products for quality and adherence to customer specifications.
  • Completed product assembly according to standardized procedures.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with the team to discuss new opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Conducted quality audits and root cause analysis and coordinated inspections, quality testing and training for glazing and painting.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Maintained strong knowledge of enamels and glazing by participating in workshops and attending regular trainings.
Printer Operator, 02/1999 - 10/2006
Johnson & Anderson Inc. City, STATE,
  • Analyzed production quality to identify errors prior to delivery.
  • Implemented quality control measures to to check projects for accuracy and efficiency.
  • Enabled printing by loading materials and setting inking mechanisms to complete work orders.
  • Completed minor machine repairs and placed equipment service calls for routine maintenance.
  • Prioritized workload to achieve maximum output and meet customer deadlines.
  • Supplied clean-up rags by press, skids, trays and straps.
  • Measured paper thickness and adjusted space between blanket and impression cylinders.
  • Properly handled hazardous waste materials to uphold safety regulations.
  • Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
  • Lubricated and maintained printing machines.
  • Met all production schedules and throughput yield targets.
  • Conducted ink operations, including verifying ink specifications, inking presses, changing ink and adjusting ink flow.
  • Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
  • Examined and produced specific job orders.
  • Set appropriate speeds, flows, colors, temperatures and positions for printing.
  • Maintained machines in good working order by cleaning, lubricating and adjusting.
  • Kept records of materials used and the time needed for projects.
  • Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
  • Performed and delivered printing projects on time 100% of time.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Monitored time and performance standards and reduced waste and spoilage during run mode.
Education and Training
Bachelor of Science: Public Accountant & Auditor, Expected in 06/1995
Universidad Autonoma De Tamaulipas - Tampico, Mexico,
Status -
MBA: Marketing And Sales Management, Expected in
Ridgewater College - Hutchinson, MN,
Status -

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Resume Overview

School Attended

  • Universidad Autonoma De Tamaulipas
  • Ridgewater College

Job Titles Held:

  • Shift Manager
  • Sr. Lead Person Wood Cabinetry
  • Printer Operator


  • Bachelor of Science
  • MBA

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