shift manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Team development
  • Training and mentoring
  • Schedule oversight
  • Customer service best practices
  • Hiring and training
  • Adaptable
  • Organization and prioritization
  • Bilingual
  • Customer-oriented
  • Multitasking
  • Responsible
  • Reliable
Shift Manager, 07/2019 - Current
Angelica Columbia, SC,
  • Received, organized and rotated paper goods and food ingredients.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Coached employees on interactions with customers to drive exceptional service.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Collected money, made change and counted out register at end of shift.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Manager, 09/2015 - 09/2022
Armanino Mckenna Certified Public Accountants & Consultants Naperville, IL,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
Customer Service Representative, 09/2015 - 02/2017
Sc Fuels El Cajon, CA,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Informed customers of in-store promotions or pricing specials.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers promptly and responded to questions.
Cashier Team Lead, 05/2015 - 08/2015
Gpm Investments Charlottesville, VA,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Explained current promotional information and items to patrons.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Served food quickly for positive guest experiences.
Education and Training
Bachelor of Arts: Hospitality Administration And Management, Expected in 05/2015
Kyiv National University of Trade And Economics - Kyiv,
Status -
High School Diploma: , Expected in 05/2012
Technical High School - Ternopil,
Status -
English :
Full Professional:
Negotiated :
Ukrainian :
Native/ Bilingual:
Negotiated :
Russian :
Full Professional:
Negotiated :

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Resume Overview

School Attended

  • Kyiv National University of Trade And Economics
  • Technical High School

Job Titles Held:

  • Shift Manager
  • Manager
  • Customer Service Representative
  • Cashier Team Lead


  • Bachelor of Arts
  • High School Diploma

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