Physician Assistant with talent for multitasking and nursing. Strong knowledge of and a medical field. Communicative and team-oriented with proficiency in EHS. Proven history of fostering positive action to meet team, individual and management objectives.
Established and maintained successful company atmosphere and built cohesive team environment.
Identified operational weaknesses and developed improvement plans to correct problems.
Assessed, optimized and elevated operations to target current and expected demands.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Developed strategies for building income, including distribution model and customer acquisition plans.
Outlined detailed business plan, drafted mission statement and defined corporate vision.
Obtained key funding to get business moving at early stages.
Identified and solved complex strategy problems to drive organizational goals.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Assessed team proficiencies, identifying and targeting areas for improvement.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Identified client business and operational needs and introduced services to provide solutions.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Supported community outreach initiatives by partnering with local organizations.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Capitalized on existing talent while facilitating recruitment and development of new talent.
05/2019 to 02/2021
Shift ManagerArby's, Llc – Naperville, IL,
Managed schedules, accepted time off requests and found coverage for shifts.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Generated reports to assess performance and make adjustments.
Increased customer base and market share by promoting product through diverse channels.
Documented receipts, employee hours and inventory movements.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Met with each associate to establish realistic monthly sales goals.
01/2019 to 05/2019
Crew MemberCopper State Credit Union – Phoenix, AZ,
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Prepared quality products while maintaining portion control and presentation within service goal times.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Remained mindful of workplace safety according to predetermined specifications.
Upheld high standards of productivity and quality in all areas of operations.
Packed all fast food products in approved containers, cups and bags.
Brought in loads for sorting, storage or disposal according to quality categories.
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Observed safety precautions and practices when using heavy machinery and equipment.
Performed various troubleshooting tasks, including the Grills and Fryers to combat assembly issues and Cleaning issues.
Setup [Type] traps for [Type] fish, assembling [Type] equipment safely and accurately.
01/2017 to 05/2017
Marketing InternHei Hotels & Resorts – San Diego, CA,
Drove customer interaction across social media, blog and website posts to fuel digital marketing initiatives.
Performed administrative tasks to streamline organizational effectiveness.
Met business objectives by checking availability of professional talent and handling all scheduling tasks.
Conferred with advertising managers to develop and implement marketing plans.
Contributed to preparation of detailed promotional presentations.
Monitored social media for trending news, ideas and feedback.
Gathered data from focus groups and surveys to compile into marketing reports.
Researched latest trends and conducted market analysis.
Worked to assist community outreach, author online publication content and assist scheduling, media profiles and analytics.
Helped generate and compile new leads for potential client growth.
Answered phone calls and emails to answer customer inquiries and questions.
Expanded brand recognition by developing innovative marketing and promotion campaigns.
Trained with successful business development personnel to optimize marketing performance and learn industry.
08/2016 to 04/2017
Lead Banquet ServerOklahoma Mental Health Council – Clinton, OK,
Set up for events with up to 3000 attendees, preparing serving and appetizer trays and setting tables.
Provided exceptional service to 1000 customers per day at Convention Center establishment.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Collaborated with host, bus person and cook to serve up food and beverage options.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Verified food tray contents and transported each from kitchen to banquet hall.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Educated guests on meals during Conventions, Balls, Wedding and Dinner events, answering questions and bringing special orders.
Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
01/2011 to 03/2012
Physician's AssistantAir Methods – Selkirk, NY,
Recommended diagnoses based on examinations, test results and reported symptoms.
Provided medical consultations and treatments for pediatrics, adolescentes & geraitic patients under a physician supervision.
Administered palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
Assessed, diagnosed, treated and delivered follow-up care to male and female inmates in corrections system.
Liaised with physicians regarding patient needs, performance, and changes.
Performed physicals and drug screenings as part of pre-employment process & student athletes.
Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients.
Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
Explained treatment procedures, medication risks, special diets, and physician instructions to patients.
Stabilized acute orthopedic injuries through splinting or casting until orthopedist could complete evaluation and further tests.
Performed laceration repair, including suturing, stapling, gluing and use of butterfly bandages.
Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
Facilitated chronic disease management for diabetes, hypertension and hepatitis C interferon therapy.
Completed minor diagnostic tests and collected samples for laboratory tests.
Added and corrected information in patient electronic health records.
Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Liaised between physicians and patients about needs, physician performance, changes and medication orders.
Prescribed therapies and medications under direction of physician to ameliorate symptoms and treat underlying conditions.
Recruited, trained and supervised nursing assistants for six staff medical healthcare facility.
Documented lab results, diagnoses and treatments for review by attending physician.
Recorded patients' medical history, vital statistics and test results in electronic medical records.
Prepared clinical notes and updates on each patient for review by primary physician.
Monitored treatment regimens to determine efficacy and adjusted according to results achieved.
Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, imaging advances, government regulations, health insurance changes and financing options.
Visited urgent care clinics to confirm proper care of domestic violence victims.
Provided preventive screenings and care to patients, including well-woman exams (WWE).
Performed physical examinations for pre-employment, environmental health monitoring and sports participation.
Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
Provided medical consultations and treatments for HIV patients under physician supervision.
Provided initial coverage for unavailable physicians, filling critical staffing gap and providing solid patient care.
Worked with medical professionals to provide complex clinical care management, patient education and counseling.
Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
Performed laceration repair, including suturing, stapling, gluing and use of butterfly bandages.
Recommended diagnoses based on examinations, test results and reported symptoms.
Performed physicals and drug screenings as part of pre-employment process.
Performed physical examinations for pre-employment, environmental health monitoring and sports participation.
Prepared clinical notes and updates on each patient for review by primary physician.
Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients.
Visited urgent care clinics to confirm proper care of domestic violence victims.
Provided preventive screenings and care to patients, including well-woman exams (WWE).
Completed minor diagnostic tests and collected samples for laboratory tests.
Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
Recruited, trained and supervised nursing assistants for three staff medical healthcare facility.
Monitored treatment regimens to determine efficacy and adjusted according to results achieved.
Worked with medical professionals to provide complex clinical care management, patient education and counseling.
Recorded patients' medical history, vital statistics and test results in electronic medical records.
Liaised between physicians and patients about needs, physician performance, changes and medication orders.
Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, imaging advances, government regulations, health insurance changes and financing options.
Liaised with physicians regarding patient needs, performance, and changes.
Documented lab results, diagnoses and treatments for review by attending physician.
Added and corrected information in patient electronic health records.
Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
Provided initial coverage for unavailable physicians, filling critical staffing gap and providing solid patient care.
Provided medical consultations and treatments for 300 patients under physician supervision.
Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
Assessed, diagnosed, treated and delivered follow-up care to male and female inmates in corrections system.
Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Explained treatment procedures, medication risks, special diets, and physician instructions to patients.
Administered palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
Facilitated chronic disease management for diabetes, hypertension and hepatitis C interferon therapy.
Prescribed therapies and medications under direction of physician to ameliorate symptoms and treat underlying conditions.
Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Coded medical observations and professional services delivered for each patient.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
Received, organized and maintained all coding and reimbursement periodicals and updates.
Carefully coded disease and injury diagnoses, acuity of care and procedures in inpatient setting.
Communicated with healthcare personnel, including practitioners to promote accuracy.
Thoroughly reviewed remittance codes from EOBS/AR's.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Verified final claim submissions by comparing account charges with documentation.
Quickly responded to staff and client inquiries regarding CPT codes.
Maintained 98% accuracy rate on daily production of 10 to 20 reviews per day.
Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes.
Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.
Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
Interpreted medical terminology and pharmacological information to translate information into coding system.
12/2004 to 05/2006
Medical Billing and Collections SpecialistRaley's And Belair – Watsonville, CA,
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Assessed billing statements for correct diagnostic codes and identified problems with coding.
Reconciled codes against services rendered.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Performed insurance verification, pre-certification and pre-authorization.
Prepared monthly and year-end closing statements, financial documents and invoices.
Participated in educational opportunities, including workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Submitted claims to insurance companies.
Analyzed patients' encounter forms diagnosis codes to validate accuracy, completeness and specificity.
Created receiving reports and updated vendor balance sheets to record accounts payable.
Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Gathered information to produce accounts payable reports for review.
Reduced operating expenditures by $100,000 annually by partnering with cost-effective vendors.
Expedited payments by verifying accuracy and currency of vendor information.
Checked claims coding for accuracy with ICD-10 standards.
Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Maintained historical records by microfilming and filing documents.
Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Maintained accounting ledgers by verifying and posting account transactions.
Reviewed legal claims for accuracy and issues.
Reviewed engine assigned codes and modifiers to update and verify accuracy.
Collected, posted and managed patient account payments.
Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Organized billing operations, calendars and claims, bringing in more than 98% of all payments.
Processed check requests and invoices for 2 locations every 72hr.
Accounts receivable and payable
04/1998 to 01/2000
Bartender/Housekeeping SupervisorRaley's And Belair – Reno, NV,
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Stocked room attendant carts with supplies to keep carts organized and clean.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Reviewed employee performance and devised improvement plan to achieve goals.
Operated incinerators and trash compactors to dispose of garbage.
Commanded controls over expenses and inventory for optimal budget tracking.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Diminished financial discrepancies by managing payroll and bookkeeping processes.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Washed and polished glass windows and doors to keep entryways clear and professional.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Organized supplies for efficient use based on expected customer needs.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Used Echo solution cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Managed team of 50 personnel in busy hotel with 150 rooms.
Trained over 250 housekeepers to go to hotel such as the Ritz-Carlton, the Hotel InterContinental of New Orleans, Comet and a load of all JW Marriott Hotels Radisson hotels and also other Boutique Hotels located in New Orleans. Such as (the Royal St.Charles and Soniat Hotel).
Coached new housekeeper by demonstrating approved cleaning procedures.
Laundered sheets and removed stains to restore linens to pristine condition.
Bartender Supervisor at such places as the convention center of New Orleans to Superdome of New Orleans private venue such as weddings and private parties such as Michael Jordan's birthday party for three years straight. And the NBA convention.
Managing over 50 bartenders at one time.
Interacted pleasantly with clients and guests when performing daily duties.
03/2004 to 11/2005
Head CashierWalmart – City, STATE,
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Built and maintained productive relationships with employees.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Resolved issues with cash registers, card scanners and printers.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Assisted with purchases, locating items and signing up for rewards programs.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Helped customers find store locations and complete purchases.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Prepared special orders for shipment.
Promoted specific item options to drive sales and achieve add-on purchases.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Monitored exits for security issues.
Counted and balanced cashier drawers.
Helped customers find specific products, answered questions and offered product advice.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Greeted customers promptly and responded to questions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Managed cashier shifts and breaks.
Properly verified customer identification for alcohol or tobacco purchases.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Monitored sales events, added new merchandise and rang up purchases.
Maintained work area in clean and neat manner.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
01/2003 to 04/2004
CashierDollar General – City, STATE,
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers with account updates, new service additions and promotional offers.
Increased sales [Number]% by suggesting specific purchases to customers.
Monitored sales events, added new merchandise and rang up purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new employees in cashiering procedures.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed 120 transactions per day with exceptional accuracy.
Inspected items for damage and obtained replacements for customers.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases, supporting transactions to streamline sales process.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues with cash registers, card scanners and printers.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
04/1997 to 08/1999
Layaway ManagerKmart – City, STATE,
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Assisted negotiation with vendors and suppliers to reduce cost by 15%.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Facilitated month-end journal entries, account reconciliation and invoicing using Microsoft Excel.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Assigned tasks to associates to fit skill levels and maximize team performance.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Trained employees on additional job positions to maintain coverage of roles at all times.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Recruited and hired qualified candidates to fill open positions.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Cross-trained in every store role to maximize operational knowledge.
Increased customer base and market share by promoting product through diverse channels.
Handled over $75,000 in funds each day in fast-paced Retail environment.
Recruited, hired and trained 50 employees for marketing and sales department.
Established ambitious goals for employees to promote achievement and surpass business targets.
Met with each associate to establish realistic monthly sales goals.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Leveraged market knowledge and leadership ability to help drive profit increases.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Automated office operations, managed client correspondence and tracked records.
Mitigated risk by ensuring regulatory compliance for required licensing.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Assessed, optimized and elevated operations to target current and expected demands.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Generated reports to assess performance and make adjustments.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
02/2006 to 01/2007
Housekeeping /Laundry AttendantFairfield Inn & Suites By Marriott Houma Southeast – City, STATE,
Organized supplies for efficient use based on expected customer needs.
Interacted pleasantly with clients and guests when performing daily duties.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Washed and polished glass windows and doors to keep entryways clear and professional.
Attended to 68 guest rooms, including sweeping, mopping, and vacuuming.
Used EcoClean cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Sorted, washed, dried, and ironed guest laundry.
Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Reported guest issues, safety and maintenance concerns immediately to Housekeeping/ Laundry.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Removed soiled linens and articles from rooms and delivered to laundry area.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Removed all trash from rooms and replaced liners to wastebaskets.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Laundered sheets and removed stains to restore linens to pristine condition.
Coached new Housekeeping & Laundry Attendants by demonstrating approved cleaning procedures.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
09/2005 to 01/2006
Housekeeper /Laundry AttendantPlantation Inn & Suites – City, STATE,
Unloaded and folded clean laundry from dryers and stored in appropriate areas.
Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
Applied specific treatments to handle different types of stains.
Loaded and unloaded washers and dryers, observing correct operating instructions.
Adhered to safety practices to decrease laundry-related accidents.
Used different types of machines, including computer-operated models to complete laundry loads.
Moved loads between machines, operated ironing equipment and folded laundered items.
Hung garments on stretch frames to dry.
Applied chemicals to neutralize solvent effects.
Mixed bleaching agents with hot water in vats to soak material.
Collected soiled linens and clothing and delivered clean loads by using carts.
Determined proper solvents based on fabric and stain types to clean garments.
Cleaned machine filters and lubricated equipment.
Created new programs that resulted in increasing productivity and customer satisfaction.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Defined strategies and created a plan to achieve ambitious operational objectives.
Improved profit margins by streamlining operations and workflow.
Provided IT and software trouble-shooting support to rest of the organization.
09/1997 to 12/1998
CashierWinn Dixie Supermarket – City, STATE,
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers with account updates, new service additions and promotional offers.
Monitored sales events, added new merchandise and rang up purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Received payments for Grocery and issued receipts.
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new employees in cashiering procedures, offering assistance in resolving refund issues.
Processed 300+ transactions per day with exceptional accuracy.
Inspected items for damage and obtained replacements for customers.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases, supporting transactions to streamline sales process.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues with cash registers, card scanners and printers.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted Cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
to
PX CashierNaval Base PX – City, STATE,
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Promoted specific item options to drive sales and achieve add-on purchases.
Inspected items for damage and obtained replacements for customers.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues regarding customer complaints and escalated worsening concerns to Cashiers for remediation.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues with cash registers, card scanners and printers.
Assisted customers with account updates, new service additions and promotional offers.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Scanned customer purchases, supporting transactions to streamline sales process.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
Expected in
Associate of Arts: Design And Visual Communications Delgado Community College - New Orleans, LA GPA:
Expected in 05/1997
High School Diploma: O. Perry Walker - New Orleans, LA GPA:
Expected in 04/2007
Medical Assistant: Physician Assistant Kaplan College - Indianapolis - Indianapolis, IN GPA:
Expected in 12/2005
Medical Biller/Coder: Medical Insurance Billing Cameron College - New Orleans, LA GPA:
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School Attended
Delgado Community College
O. Perry Walker
Kaplan College - Indianapolis
Cameron College
Job Titles Held:
Landscapers / Entrepreneur
Shift Manager
Crew Member
Marketing Intern
Lead Banquet Server
Physician's Assistant
Physician Assistant/Medical Coding and Billing Specialist
