LiveCareer-Resume

shift manager resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

Skills
  • Energetic and Enthusiastic
  • Team Development
  • Schedule Management
  • Staff Training and Onboarding
  • Opening and Closing Procedures
  • Documentation and Reporting
  • Cash Handling
  • Handling Customer Complaints
  • Schedule Oversight
  • Inventory Controls
  • Delegating Work
  • Hiring and Training
  • Mentoring and Coaching
Education and Training
Laguna State Polytechnic University Laguna Philippines, Expected in 04/2006 Associate of Science : Electrical Technology - GPA :
Certifications
  • Served Safe International HACCP Training - 2023-2028
  • Fire Safety Training New Zealand
  • First Aid Training New Zealand
Experience
Fedex Cross Border - Shift Manager
Council Bluffs, IA, 05/2023 - Current
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Documented receipts, employee hours and inventory movement.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Corner Bakery Cafe - Restaurant Manager
Chicago, IL, 12/2022 - 04/2023
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Managed accounts payable, accounts receivable and payroll.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Updated computer systems with new pricing and daily food specials.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Trained new employees to perform duties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
La Madeleine, Inc. - Cafe Manager
Flower Mound, TX, 10/2020 - 11/2022
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Distributed food to service staff for prompt delivery to customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
L'eto Cafe & Restaurant - Head Waiter
City, STATE, 08/2018 - 10/2020
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Implemented new POS system and trained staff members on use.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
  • Increased product sales by designing new menus and training employees on salesmanship.
Additional Information

Personal Information

  • Birthday: September 17, 1987
  • Sex: Male
  • Religion: Roman Catholic
  • Passport No. P743311B
  • Nationality: Philippines
  • Marital Status: Single
  • Height: 5'8

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Resume Overview

School Attended

  • Laguna State Polytechnic University

Job Titles Held:

  • Shift Manager
  • Restaurant Manager
  • Cafe Manager
  • Head Waiter

Degrees

  • Associate of Science

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