shift manager resume example with 2+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

My name is Jessica Claire, and I have worked in both fast food and retail a majority of my adult life. I understand the demands of customer service, and have many skill sets that enable me to be both quick and efficient when working with customers, as well as fellow staff members. I excel at stocking areas, cleaning, and working with people to ensure they have the best experience when visiting. I am a very team oriented person, as well as someone who is reliable and dependable. Furthermore, while I may not know everything, I am am more than willing to learn any position or information that will help me do better in my job.

  • Equipment Maintenance
  • Landscaping and Groundskeeping
  • Housekeeping
  • Clear Communication
  • Teamwork and Collaboration
  • Production Line Work
  • Customer Service
  • Cleaning and Sanitizing
  • Taking Orders
  • Drive-Thru Operations
  • PPE Compliance
  • Valid Driver's License
  • Daily Food Preparation
  • Time Management and Prioritization
  • Adaptability and Flexibility
  • Coffee and Tea Service
  • Cash Handling
  • Food and Beverage Service
  • Managing Orders and Deliveries
  • Stocking and Replenishment
  • Payment Processing
  • Serving and Bussing
  • Multitasking and Organization
Education and Training
Dustin High School Dustin, Expected in 05/2012 High School Diploma : - GPA :
Foot Locker - Shift Manager
North Miami Beach, FL, 06/2021 - Current
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Processed payments and bagged items for customer check out.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Reinforced rules to promote superior employee performance.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Coached employees on interactions with customers to drive exceptional service.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Cross-trained in every store role to maximize operational knowledge.
Scheels Sports - Stocker
Bismarck, ND, 05/2021 - 05/2022
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Lifted materials of varied weights on regular basis.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Faced products on shelves and displays to meet company policies.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Arranged product on shelves following merchandising guidelines.
  • Stocked merchandise by UPC codes and read labels to match.
  • Processing freight and preparing backroom for incoming freight.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Used accurate and efficient storage procedures to shelve new merchandise and returned items.
  • Moved items from central storage room to shelves for customer purchase.
  • Moved items to designated warehouse areas.
  • Greeted customers and courteously responded to inquiries.
Rocket Farm Restaurants - Cashier
Charlotte, NC, 05/2020 - 05/2021
  • Collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Served drinks and prepared specialty beverages.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Scrubbed equipment, tables and encounters to meet cleanliness standards.

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Resume Overview

School Attended

  • Dustin High School

Job Titles Held:

  • Shift Manager
  • Stocker
  • Cashier


  • High School Diploma

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