Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Proactive Night Shift Manager familiar with best practices, compliance requirements and standard procedures in [Industry]. Excellent skills in organization, prioritization and conflict resolution. Bringing [Number] years of related experience. Coordinated Night Manager talented at leading and motivating store team of [Number] and managing store stock levels. Capable of forecasting the volume of future sales and analyzing sales figures. Numbers-savvy and organized with over [Number] years of comprehensive experience working as [Job Title] in [Type] and [Type] stores.
Skills
Inventory controls
Accurate money handling
Schedule Management
Training and development
Team Leadership
Customer Service
Restocking oversight
Work History
09/2014 to Current
Shift ManagerGiant Eagle – West View, PA,
Employees operating productively and working on task to meet business and customer needs.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained back-up associates and led crew members in managing operations of storefront.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Coached crew members to optimize performance and motivate toward more efficient work.Trained and mentored new employees to maximize team performance.
Kept
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Exercised composure under pressure and in escalated customer service scenarios.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Supervised employees and oversaw quality compliance with company standards for food and services.
Ran nightly reports closing out various accounts and detailing daily activities.
Oversaw restocking of supplies and other functions to prepare for daytime business.
Secured merchandise by implementing security systems and measures.
Met store targets consistently and earned $[Amount] in profits by performing [Task] and [Task].
02/2012 to 07/2014
Deli / Starbucks Whole Foods – Sycamore, OH,
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving [Product or Service] issues.
Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for [Type] meetings.
Worked with [Type] customers to understand needs and provide [Type] service.
10/2008 to 12/2011
Deli ClerkHarris Teeter Supermarkets Inc. – City, STATE,
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Created appealing food arrangements for party trays and specialized orders.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Calculated total items needed to assemble party trays and placed orders for inventory.
Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Greeted customers at deli counter to fulfill requests and answer questions.
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Checked refrigerated and frozen cases and replenished low stock every [Timeframe].
Learned [Job title] and [Job title] work tasks in order to provide skilled backup for diverse roles.
Listened carefully to customer instructions and prepared orders according to those preferences.
Opened new inventory and rotated stock by dates to maintain freshness.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Inspected equipment such as refrigerators and warming lamps every [Timeframe] to check compliance with safe operating levels.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Greeted customers and directed to requested products.
Education
Expected in 06/2010
High School Diploma: Annandale High School - Annandale, VA GPA:
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