shift manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Proactive Night Shift Manager familiar with best practices, compliance requirements and standard procedures in [Industry]. Excellent skills in organization, prioritization and conflict resolution. Bringing [Number] years of related experience. Coordinated Night Manager talented at leading and motivating store team of [Number] and managing store stock levels. Capable of forecasting the volume of future sales and analyzing sales figures. Numbers-savvy and organized with over [Number] years of comprehensive experience working as [Job Title] in [Type] and [Type] stores.

  • Inventory controls
  • Accurate money handling
  • Schedule Management
  • Training and development
  • Team Leadership
  • Customer Service
  • Restocking oversight
Work History
Shift Manager, 09/2014 to Current
Giant EagleWest View, PA,
  • Employees operating productively and working on task to meet business and customer needs.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Coached crew members to optimize performance and motivate toward more efficient work.Trained and mentored new employees to maximize team performance.
  • Kept
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Oversaw restocking of supplies and other functions to prepare for daytime business.
  • Secured merchandise by implementing security systems and measures.
  • Met store targets consistently and earned $[Amount] in profits by performing [Task] and [Task].
Deli / Starbucks , 02/2012 to 07/2014
Whole FoodsSycamore, OH,
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for [Type] meetings.
  • Worked with [Type] customers to understand needs and provide [Type] service.
Deli Clerk, 10/2008 to 12/2011
Harris Teeter Supermarkets Inc.City, STATE,
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Created appealing food arrangements for party trays and specialized orders.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Checked refrigerated and frozen cases and replenished low stock every [Timeframe].
  • Learned [Job title] and [Job title] work tasks in order to provide skilled backup for diverse roles.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Inspected equipment such as refrigerators and warming lamps every [Timeframe] to check compliance with safe operating levels.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Greeted customers and directed to requested products.
High School Diploma: , Expected in 06/2010 to Annandale High School - Annandale, VA

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Resume Overview

School Attended

  • Annandale High School

Job Titles Held:

  • Shift Manager
  • Deli / Starbucks
  • Deli Clerk


  • High School Diploma

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