LiveCareer-Resume

shift manager resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Computer skills, Microsoft office, Micros pos, Spot On, and Google docs Over 10 years customer service 4 years experience in leadership Management Proven ability to work independently Excellent organization and communication skills Punctual in time management. Team oriented, dependable, and a pleasing-personality

Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging potion.

Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Goal-oriented for best-in-class service.

Skills
  • Maintaining Required Compliance
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluations
  • Verbal and Written Communication
  • Delegating Work
  • Client Correspondence
  • Cash Handling
  • Payment Processing
  • Managing Operations and Efficiency
  • Supply Ordering
  • Scheduling and Coordinating
Work History
01/2013 to Current Shift Manager Ajinomoto Frozen Foods | Hayward, CA,
  • Ensure quality in day to day operation of restaurant
  • Responsible for handling shift schedules, resolved any scheduling conflict
  • Result driven customer service
  • Assisted in hiring manager with interviewing prospective employees
  • Shared knowledge of proper restaurant protocol and safety to employees on all stations
  • Acted as a guide for great hospitality characteristics
  • Aided in preserving a positive work environment
  • Resolved any issues that arose, dealing with patrons, quality of food and service as well as overall restaurant upkeep
  • Open and close restaurants, bank drops, produce orders, inventory/stock count, ect.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Tracked receipts, employee hours and inventory movements.
07/2021 to 05/2022 Veterinarian Assistant Res-Care, Inc. | Pleasant View, TN,
  • Assisted veterinarians with restraining animals during examinations to assess injuries.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Managed medical intervention and therapy for animals in collaboration with the vet-tech.
  • Provided pet owners with excellent customer service and compassionate care for animals.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
01/2012 to 10/2013 Marketer Wellfleet Communications | City, STATE,


  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Collaborated with various team members to meet guests' requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Expected in to to Bachelors in Hospitality | Liberal Arts , , GPA:
Expected in 05/2025 to to Not Yet | Hospitality Administration And Management West Valley College, Saratoga, CA, GPA:

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Resume Overview

School Attended

  • West Valley College

Job Titles Held:

  • Shift Manager
  • Veterinarian Assistant
  • Marketer

Degrees

  • Bachelors in Hospitality
  • Not Yet

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