Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Professionsl Customer Service Manager, highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Talented Shift Manager bringing 10 years of experience in Service and Hospitality. Driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision making skills.
Skills
Good presentation skills
Decision making
Time management
Conflict management
Team building and Team Development
Cost management and Budget Focused
Delegation and empowerment
Good written communication skills
Excellent verbal communication skills
Great leadership and coaching skills
Good with negotiations
Strong work ethic
Ability to accept and learn from criticism
Analytical and research skills
Attention to details
Adaptable Problem Solver through strategic thinking and planning
Professionalism with constant client awareness
Active listener
Decision Making
Multi-cultural sensitivity
Technically savvy using systems such as Microsoft
Developing performance goals and standards
Vision/perspective
Focuses on both short and long term results
Encourages continuous learning at all levels
Experience
08/2008 to 10/2015Shift Manager/Events and Funsraising Coordinator Prism Health Care Services | Schaumburg, IL,
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Generated reports to assess performance and make adjustments.
Managed schedules, accepted time off requests and found coverage for shifts.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Cross-trained in every store role to maximize operational knowledge.
Selected event materials which aligned with clients' requests and vision.
Prepared, monitored, and maintained event budgets.
Maintained close communication with clients to mitigate service issues.
Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
03/2011 to 10/2015Dietary Technician 2Energy Transfer | Alva, OK,
Developed nutritional assessments and care plans for patients with mildly compromised nutrition levels.
Obtained food preference data and assisted patients with making meal selections.
Connected with patients to assess satisfaction, check food quality and educate about nutrition.
Sanitized surfaces, equipment and utensils regularly to meet strict sanitation standards.
Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
Established healthful and therapeutic meal plans and menus for individuals with health conditions.
10/2010 to 12/2012Customer Service SpecialistL Brands Inc. | City, STATE,
Resolved average of 116 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Recommended improvements to products and services to mitigate complaints.
Ranked as most effective in Customer Descalation Protocal out of 300 representatives.
Resolved customer issues and diffused situations by listening to concerns and developing solutions.
Ranked in top 10% for customer satisfaction among 300 competing Customer Service Representatives.
Up-sold products and motivated customers to upgrade current product plans.
10/2016 to 09/2019Shift ManagerMcDonald's | City, STATE,
Managed schedules, accepted time off requests and found coverage for shifts.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Upheld internal standards and productivity goals to meet Quality and Drive thru wait time targets.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Increased customer base and market share by promoting product through diverse channels.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Mitigated risk by ensuring regulatory compliance for required licensing.
10/2019 to CurrentFactory Production WorkerChewy | City, STATE,
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Inspected incoming supplies to conform with materials specifications and quality standards.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education and Training
Expected in 05/2008High School Diploma | Chaminade Julienne Catholic High School , Dayton, OHGPA:
Expected in | Central State University, Wilberforce, OHGPA:
Expected in | Surgical Technician Miami Jacob's Career Technology Center, Dayton, OHGPA:
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