shift manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 13 years in improving service and facilities workflow. Effective communicator skilled at coordinating with team members.

Well-known for creating positive workplace culture and high-performing teams. Resourceful with a history of success coordinating and monitoring operations. Effective leader and in the moment problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of service and happy employees.

  • Team Building
  • Training and mentoring
  • Staff Management
  • Business planning
  • Critical Thinking
  • Written Communication
  • Good Telephone Etiquette
Work History
06/2003 to Current Shift Manager Providence Health & Services | Irvine, CA,
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Helped recruit and interviewed candidates for management to evaluate readiness and fit for position.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours and inventory movements.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Processed cash, credit, debit and check payments.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Oversaw team of 3-7 employees.
07/2005 to 11/2008 Office Administrative Assistant U-Haul | Oakwood, GA,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted, opened and routed incoming correspondence and deliveries.
  • Managed accounts payable and receivable for office.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
03/1999 to 07/2003 Bank CSR Bank Of The West, BNP Paribas | City, STATE,
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer requests for products, services and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Welcomed, greeted and assisted guests in high-traffic store.
Expected in to to High School Diploma | Westmont High School, Campbell, CA GPA:
Expected in to to Certificate | Medical Insurance Billing West Valley College, Saratoga, CA GPA:

I am a certified medical biller and coder.

Expected in to to Certificate | Medical Administrative Front Office West Valley College, Saratoga, CA GPA:

I am certified as a Front Office Medical Admin.

Expected in to to No Degree | Nursing Assistance De Anza College, Cupertino, CA GPA:

Medical Front Office Admin

Medical Billing and Coding

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Resume Overview

School Attended

  • Westmont High School
  • West Valley College
  • West Valley College
  • De Anza College

Job Titles Held:

  • Shift Manager
  • Office Administrative Assistant
  • Bank CSR


  • High School Diploma
  • Certificate
  • Certificate
  • No Degree

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