Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Team development
Training and mentoring
Schedule oversight
Opening and closing procedures
Supply and inventory management
Vendor management
Order processing
Supervisor
Rules and regulations
Planning & organizing
Experience
01/2021 to Current
Shift ManagerWendy's Company – Attleboro Falls, MA,
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movement.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Reinforced rules to promote superior employee performance.
Helped employees accomplish tasks during peak periods.
Taught staff upselling techniques to meet revenue targets.
Directed and led employees and team members on effective operations, methods and procedures.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Managed daily cash intake by counting out registers and tabulating profits.
Coordinated shift workers for inventory receiving, auditing and restocking.
Assessed reports and adjusted workflows to realign with targets.
Promoted products, increasing customer base and market share.
Directed employees through daily routines.
Handled customer complaints, questions and inquiries.
Managed cash positions and made bank deposits.
Counted out cash drawers at end of each shift and logged profits into computer system.
Managed inventory and ordered new products when inventory was running low.
Trained new employees on company policies, procedures, techniques and customer service standards.
Cross-trained in every store role to maximize operational knowledge.
04/2017 to 09/2020
Administrative AssistantCampbell Soup Co – Kent, WA,
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Answered phones to direct callers, schedule appointments and provide general office information.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Received and routed incoming calls and correspondence to promote timely communication.
Answered and routed telephone calls and took messages.
Obtained scanned records and uploaded to database.
Delivered exceptional customer service through direct communication with clients and team members.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Oversaw office inventory and timely reordering of supplies.
Processed financial documents, contracts, expense reports and invoices.
Managed incoming and outgoing mail, filing and meeting coordination.
Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Met incoming guests and clients, offering immediate assistance.
Responded to inquiries via email, telephone and social media platforms.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to prepare for payroll processing.
Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.
Inventoried and ordered supplies for office.
Provided secretarial and office management support while building cooperative working relationships.
Composed correspondence, reports and meeting notes.
Responded effectively to sensitive inquiries or complaints.
Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Prepared payroll documents and maintained databases for financial offices.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Monitored office equipment and scheduled repairs.
Coordinated arrangements for ground transportation, flight reservations and lodging.
01/2016 to 04/2017
Department ManagerThe Mitre Corporation – Bethesda, MD,
Followed safety protocols and company processes and procedures.
Enforced safety rules and other policies to protect employees and minimize company liability.
Performed opening and closing duties as part of management team and handled cash management.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Handled shift overstock, restocking and inventory control.
Balanced workloads to meet targets without overtaxing employees.
Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Developed and recommended department operating budget and kept expenses within budget.
Education and Training
Expected in 05/2022 to to
High School Diploma: Orange Grove High School - Orange Grove, TX GPA:
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