LiveCareer-Resume

Shift Manager resume example with 18+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Skills
  • Accurate Money Handling
  • Team Leadership
  • Training and Development
  • Team Development
  • Opening and Closing Procedures
  • Inventory controls
  • Negotiation
  • Strategic planning
  • Positive and friendly
  • Consistently meets sales goals
  • Customer expectations management
  • Customer-oriented
  • Natural leader
  • Team building expertise
  • Stocking
  • Motivated team player
  • Quick learner
  • Skilled problem solver
  • Active listening skills
  • People-oriented
  • Money handling abilities
  • Goal-oriented
  • Exceptional time management skills
  • Cash handling and management
Work History
09/2014 to Current Shift Manager Choicelunch | Hayward, CA,
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Trained and mentored new employees to maximize team performance.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
08/2007 to 07/2014 Shift Manager Choicelunch | Danville, CA,
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Trained and mentored new employees to maximize team performance.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
01/2007 to 08/2007 Childcare Worker Salvation Army Usa | Manhattan, KS,
  • Created and implemented diverse educational strategies to boost development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments and issues.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Planned and guided age-appropriate tasks like reading, crafts, writing and gettiing alone with others.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Managed safety and security of all children under care.
05/2002 to 01/2007 Shift Manager Coen Markets, Inc. | Rochester, PA,
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Expected in 05/2004 High School Diploma | Harrison High School, Evansville, iN, GPA:
Expected in | Early Childhood Education Vincennes University, Vincennes, IN GPA:
Certifications

Making sure the food is safe to eat and making sure it temps out to the food safety level

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Resume Overview

School Attended

  • Harrison High School
  • Vincennes University

Job Titles Held:

  • Shift Manager
  • Shift Manager
  • Childcare Worker
  • Shift Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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