Shift Manager resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Skills
Accurate Money Handling
Team Leadership
Training and Development
Team Development
Opening and Closing Procedures
Inventory controls
Negotiation
Strategic planning
Positive and friendly
Consistently meets sales goals
Customer expectations management
Customer-oriented
Natural leader
Team building expertise
Stocking
Motivated team player
Quick learner
Skilled problem solver
Active listening skills
People-oriented
Money handling abilities
Goal-oriented
Exceptional time management skills
Cash handling and management
Work History
09/2014 to CurrentShift ManagerChoicelunch | Hayward, CA,
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Kept employees operating productively and working on task to meet business and customer needs.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Trained and mentored new employees to maximize team performance.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Coached crew members to optimize performance and motivate toward more efficient work.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Supervised employees and oversaw quality compliance with company standards for food and services.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
08/2007 to 07/2014Shift ManagerChoicelunch | Danville, CA,
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Managed schedules, accepted time off requests and found coverage for short shifts.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Kept employees operating productively and working on task to meet business and customer needs.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Trained and mentored new employees to maximize team performance.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Coached crew members to optimize performance and motivate toward more efficient work.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
01/2007 to 08/2007Childcare WorkerSalvation Army Usa | Manhattan, KS,
Created and implemented diverse educational strategies to boost development.
Enforced rules and managed behavior through developmentally appropriate discipline.
Met with parents about daily activities, positive developments and issues.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Planned and guided age-appropriate tasks like reading, crafts, writing and gettiing alone with others.
Helped children develop motor skills in preparation for preschool and kindergarten.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Developed lessons and activities to promote children's physical and emotional development.
Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
Created safe and engaging learning environment for groups of diverse children with various learning styles.
Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
Managed safety and security of all children under care.
05/2002 to 01/2007Shift ManagerCoen Markets, Inc. | Rochester, PA,
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Kept employees operating productively and working on task to meet business and customer needs.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Trained and mentored new employees to maximize team performance.
Coached crew members to optimize performance and motivate toward more efficient work.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Expected in 05/2004High School Diploma | Harrison High School, Evansville, iN, GPA:
Expected in | Early Childhood EducationVincennes University, Vincennes, INGPA:
Certifications
Making sure the food is safe to eat and making sure it temps out to the food safety level
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.