shift manager resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Who I Am

I started working from a very young age in construction. My dad is a custom home builder, and since I was 6 he brought to his work sites summers and weekends to help build his projects. I started with picking up trash after the tradesmen and soon moved onto framing, foundation work, demo, septic installation, and working with clients to achieve their dream home in the budget they agreed upon.

Fast Forward to 15 years of age and i got my first food service job. Working in the food service industry taught me a lot, but my main takeaways are: being able to work and help motivate others toward a common goal, ensure customers get the best experience our company had to offer, and most of all; meaningful relationships with the people around me. I pride myself on my positive attitude and persistence with challenges that seem impossible. I became General Manager at a young age and to this day I manage people twice my age. I earn the respect of my peers and co-workers through my work ethic, welcoming personality and understanding that lifting each other up and working as a team will accomplish our goals in the most rewarding way.

I've realized food service has become stale and repetitive for me. My dad is soon reaching retirement and with owning a personal business he doesn't have much saved up. He has turned to real estate investing and joined the local REIA, and so have I. Right now he owns 2 warehouses down in Houston and a couple properties in the Austin area. I've been to his shareholder meetings, reviewed his warehouse's books, learned how a commerical warehouse operates and becomes profitable, learn how this asset benefit him in multiple ways. With our local REIA I've learned the ins and outs of how to invest in residential real estate, different strategies of investing, and the multiple subjects needed to be a successful real estate investor like: Title work, understanding mortgages, bank processes and regulations, running comps, rehab on houses, marketing, and working with people who want to sell their homes.

I'm looking for a new challenge and I see that in Pulte. I've had construction in my background for a long time, and now currently pursuing the world of real estate, home building, and finance. I am a go-getter and have the creative, problem-solving mind. I'm confident I can help builders on the ground solve problems quickly, support the mortgage department on the other end, and give our buyers a memorable experience and confidence in Pulte.

  • Team Leadership
  • Operations management
  • Interpersonal communication skills
  • Customer Relations
  • Problem solving strength
  • Client Service
Work History
08/2017 to Current Shift Manager Coen Markets, Inc. | Eighty Four, PA,
  • Reviewing invoices from vendors ensuring correct billing. Reviewing food costs each day and modifying orders to minimize waste. Handling daily cash audits, deposits, and cashier balancing.
  • Ordering food and supplies each day. Taking inventory of the whole store, ensuring ordering parameters are set correctly so we always have product for our customers. Doing Quarterly inventory to minimize loss. Receiving food and product on a daily basis making sure we received everything we were billed for.
  • Interact with hundreds of customers daily and handling complaints, comments and building customer loyalty to our store and company. This is the first store in the Austin area so I take the time to explain our business, show them items in our store, talk to them about items they would like to us carry, and answer any questions to build trust with our customers so they have a reason to come shop with us again.
  • Adhere to company standards and policies to provide an outstanding experience for our customers and create a productive, exciting and safe work environment for our employees.
  • Train and develop new employees in cashiering, stocking, and customer service. I continue to develop current employees for management potential and more efficient working habits so we can focus on what is important, our customers. as a manager, I am role model to these employees; setting an example of how they should carry themselves, work in the store, and interact with customers.
  • Working hands on with our District Manager to expand ALDI's presence in Austin by asking our customers what they want in a grocery store, developing employees to uphold the standard and policies set out by ALDI, and setting the example of what an ideal ALDI employee looks like.
  • Walk the store multiple times a day to check price tags, cleanliness, and safety hazards to comply with sign audits and heath safety audits.
  • Scheduling employees correctly so we have coverage during our busy times, but still able to give the freedom they need in their personal life. Handling vacation and time off requests, and reviewing labor reports, budgeting, and employees worked hours weekly.
02/2016 to 08/2017 General Manager Restaurant Technologies, Inc | Minneapolis, MN,
  • Executing new product rollouts from corporate. Making sure food quality, marketing and advertising was consistent with corporate's standard so customers know what to expect when they walk in the door.
  • Doing weekly inventory on food and supplies, reviewing the numbers to waste less, maximize how food and supplies, and staying under budget. I minimized our food waste by creating simple and efficient work habits for the employees. Reviewing previous years numbers to predict and improve sales.
  • Reconciling daily finances with cash registers, deposits, and invoices from vendors. Reviewing payroll to ensure employees are paid.
  • Training employees how interact with customers, properly use our ordering system, cashing out customer, making barista drinks, and topping bagels/bagel sandwiches.
  • Scheduling employees properly to ensure coverage everyday, and work with them so they can use their vacation time and have the personal time they need to be happy.
  • I created an environment for my employees that was safe, consistent, productive and positive with absolute customer satisfaction as our goal.
06/2012 to 05/2015 Facility Maintenance Worker Centers For Specialty Care Group | West Kingston, RI,
  • Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
  • Maintained a clean and safe environment for people using the facility.
  • Help schedule and work around customers needs to provide everything they need in the space they were renting.
  • Handled catering services, large events, and stage equipment during events.
  • Broke down and set up rooms according to the requests of the renter.
  • Worked on maintenance equipment so it lasted longer and operated safely for the workers using it.
  • Worked directly with the city to carry out city-wide events like fireworks, Easter in the park, christmas trail of lights and more.
Expected in 06/2014 High School Diploma | Lake Travis High School, Lakeway, TX, GPA:

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Resume Overview

School Attended

  • Lake Travis High School

Job Titles Held:

  • Shift Manager
  • General Manager
  • Facility Maintenance Worker


  • High School Diploma

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