LiveCareer-Resume

Shift Manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Interpersonal Skills
  • Technical Proficiency
  • Payment Processing
  • Maintaining Required Compliance
  • Cash Handling
  • Coaching and Mentoring
  • Supply Ordering
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluations
  • Managing Operations and Efficiency
  • Microsoft Office
  • Administration and Reporting
  • Verbal and Written Communication
  • Accounts Payable and Accounts Receivable
  • Performance Motivation
  • Energetic and Enthusiastic
Education
Penn Foster Scranton, PA, Expected in 06/2020 High School Diploma : - GPA :
Work History
Five Guys - Shift Manager
Washington, PA, 01/2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
St. Joseph Health - Lead Medical Receptionist
Fortuna, CA, 04/2020 - 01/2022
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Completed patient referrals to other medical specialists.
  • Completed and filed financial documentation for accounting purposes.
Cape Cod Diagnostic Imaging - Medical Office Receptionist- Part Time
City, STATE, 08/2019 - 02/2021
  • Scheduled, rescheduled and cancelled appointments for mammogram patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Maintained records by recording, obtaining and updating personal and financial information.
  • Enhanced office productivity by handling high volume of callers per day.
  • Reviewed and sent medical records to other physicians upon request.
  • Supported office staff and operational requirements with administrative tasks.
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Welcomed patients and visitors per day via telephone and in person.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Maintained current and accurate medical records for patients.
  • Filed and retrieved patient records for provider.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Aided with prescription refill requests.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Completed and filed financial documentation for accounting purposes.

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Resume Overview

School Attended

  • Penn Foster

Job Titles Held:

  • Shift Manager
  • Lead Medical Receptionist
  • Medical Office Receptionist- Part Time

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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