Shift Manager resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Interpersonal Skills
Technical Proficiency
Payment Processing
Maintaining Required Compliance
Cash Handling
Coaching and Mentoring
Supply Ordering
Employee Coaching and Motivation
Performance Tracking and Evaluations
Managing Operations and Efficiency
Microsoft Office
Administration and Reporting
Verbal and Written Communication
Accounts Payable and Accounts Receivable
Performance Motivation
Energetic and Enthusiastic
Education
Penn FosterScranton, PA, Expected in 06/2020 – –High School Diploma: - GPA:
Work History
Five Guys - Shift Manager Washington, PA, 01/2022 - Current
Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Excelled in every store position and regularly backed up front-line staff.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours and inventory movements.
Managed schedules, accepted time off requests and found coverage for short shifts.
Checked building to confirm maintenance and cleaning met code and regulations.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Trained back-up associates and led crew members in managing operations of storefront.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
St. Joseph Health - Lead Medical Receptionist Fortuna, CA, 04/2020 - 01/2022
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Completed clerical duties and tasks for clinic administration.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Managed multi-line phone system and pleasantly greeted patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Supported office staff and operational requirements with administrative tasks.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Enhanced office productivity by handling high volume of callers per day.
Transcribed phone messages and relayed to appropriate personnel.
Responded to correspondence from insurance companies to verify patient's coverage.
Completed patient referrals to other medical specialists.
Completed and filed financial documentation for accounting purposes.
Cape Cod Diagnostic Imaging - Medical Office Receptionist- Part Time City, STATE, 08/2019 - 02/2021
Scheduled, rescheduled and cancelled appointments for mammogram patients.
Organized paperwork such as charts and reports for office and patient needs.
Pulled charts and prepared for nurse and doctor assessment.
Maintained records by recording, obtaining and updating personal and financial information.
Enhanced office productivity by handling high volume of callers per day.
Reviewed and sent medical records to other physicians upon request.
Supported office staff and operational requirements with administrative tasks.
Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Received, recorded and filed medical payments by check, cash and credit card.
Welcomed patients and visitors per day via telephone and in person.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Maintained current and accurate medical records for patients.
Filed and retrieved patient records for provider.
Adhered to strict HIPAA guidelines to protect patient privacy.
Aided with prescription refill requests.
Entered procedure codes and diagnosis codes into medical billing software.
Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Completed and filed financial documentation for accounting purposes.
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