Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills. Motivated shift manager brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of people suffering from a sleuth of medical conditions, substance abuse and developmental disabilities practices and market conditions. Seasoned Shift Manager successful in keeping operations running smoothly and consumers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Accomplished Shift Manager recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. . Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Opening and closing procedures
  • Team development
  • Training and mentoring
  • Schedule oversight
  • Issue and conflict resolution
  • Lead generation
  • Contract development and management
  • Reliable and trustworthy
  • Working collaboratively
  • Organizational skills
  • Supervision
  • People skills
  • Critical thinking
  • Multitasking
  • Decision-making
  • Communication
  • Relationship building
  • Relapse assistance
Shift Manager, 11/2017 to Current
Foot LockerNovi, MI,
  • Handled processing of client paperwork and incident reports and followed confidentiality procedures to keep data safe.
  • Took part in staff trainings, workshops and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
  • Meticulous documentation
  • Attended meetings and participated in staff development training activities.
  • Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
  • Responded to average of 32 clients, providing assistance through active listening and effective communication skills.
  • Discussed rights and responsibilities associated with Kendal House for assistance with tenants.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce. During shift training
  • Managed SRI residents
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
  • Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
  • Kept building clean, sanitized and secure
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Collaborated with case managers and Program Manager to support patients.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Conferred with Case Managers to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
Overnight Shift Supervisor, 05/2017 to 10/2019
Giant Eagle, Inc.Coraopolis, PA,
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address new staff needs.
  • Provided trauma -informed congregate care services for children aging from birth through 18
  • Specialized in serving young people who have a sleuth of developmental, behavioral and mental health issues
  • Assisted children in developing skills to cope with stressors in a safely
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Developed and deepened relationships with residents and fellow staff.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Attended weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Assisted family to safely manage their childs challenging behaviors and/or address family concerns that have led to placement. Maintained goals that are geared toward developing a safe and stable permanency plan (which could return to parent, foster home and adoption plan
Resident Counselor, 01/2013 to 11/2017
Common SpiritFargo, ND,
  • Developed and deepened relationships with residents and fellow staff.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Conducted rounds of rooms and buildings, unlocked windows, propped open doors .
  • Responsible for vocational and social skills training and support/supervision of small groups of adults with developmental disabilities in a variety of work settings or learning environments; completed related work as required
  • Teaching life skills according to service plan goals/needs
  • Communicating with care managers and clinical staff on behalf of the consumers
  • Required inter personal skills and/or physical intervention to calm the individual until assistance is available
  • Assist with all aspects of Daily Living Skills listed but not limited to shopping, budgeting, hygiene, attending appointments and learning how to be assertive by identifying needs
  • Maintains knowledge and skills in behavior modification and training for adults with mental disabilities
  • Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
Community Residence Counselor, 04/2008 to 01/2013
Partners Healthcare SystemBrockton, MA,
  • Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
  • Monitored behavior in individual and group sessions and intervened when necessary.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Evaluated patient behavior, moods and responses to inform diagnosis and treatment plans.
  • Provided individualized an assisting them improving quality of life
  • Assisted individuals in day to day activities from meal preparation to administering independently administering medications
  • Promoted the mental and physical activity of service of residents by supporting them with in household tasks, hobbies, outings, shopping and holidays
  • Assisted in carrying out personal care duties including but not limited to showering, bathing dressing and toileting
  • Meticulous documentation for clinical staff and care managers
  • Communicating with care managers and clinical staff on behalf of residents
Education and Training
GED: , Expected in 06/2009
Lansingburgh High School - Lansingburgh, NY,

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Resume Overview

School Attended

  • Lansingburgh High School

Job Titles Held:

  • Shift Manager
  • Overnight Shift Supervisor
  • Resident Counselor
  • Community Residence Counselor


  • GED

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