- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills. Motivated shift manager brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of people suffering from a sleuth of medical conditions, substance abuse and developmental disabilities practices and market conditions. Seasoned Shift Manager successful in keeping operations running smoothly and consumers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Accomplished Shift Manager recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. . Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
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Foot Locker – Novi, MI,
- Handled processing of client paperwork and incident reports and followed confidentiality procedures to keep data safe.
- Took part in staff trainings, workshops and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
- Meticulous documentation
- Attended meetings and participated in staff development training activities.
- Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
- Responded to average of 32 clients, providing assistance through active listening and effective communication skills.
- Discussed rights and responsibilities associated with Kendal House for assistance with tenants.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce. During shift training
- Managed SRI residents
- Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Kept building clean, sanitized and secure
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Collaborated with case managers and Program Manager to support patients.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Conferred with Case Managers to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
Giant Eagle, Inc. – Coraopolis, PA,
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address new staff needs.
- Provided trauma -informed congregate care services for children aging from birth through 18
- Specialized in serving young people who have a sleuth of developmental, behavioral and mental health issues
- Assisted children in developing skills to cope with stressors in a safely
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Attended weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
- Assisted family to safely manage their childs challenging behaviors and/or address family concerns that have led to placement. Maintained goals that are geared toward developing a safe and stable permanency plan (which could return to parent, foster home and adoption plan
Common Spirit – Fargo, ND,
- Developed and deepened relationships with residents and fellow staff.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Conducted rounds of rooms and buildings, unlocked windows, propped open doors .
- Responsible for vocational and social skills training and support/supervision of small groups of adults with developmental disabilities in a variety of work settings or learning environments; completed related work as required
- Teaching life skills according to service plan goals/needs
- Communicating with care managers and clinical staff on behalf of the consumers
- Required inter personal skills and/or physical intervention to calm the individual until assistance is available
- Assist with all aspects of Daily Living Skills listed but not limited to shopping, budgeting, hygiene, attending appointments and learning how to be assertive by identifying needs
- Maintains knowledge and skills in behavior modification and training for adults with mental disabilities
- Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
Partners Healthcare System – Brockton, MA,
- Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
- Monitored behavior in individual and group sessions and intervened when necessary.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Evaluated patient behavior, moods and responses to inform diagnosis and treatment plans.
- Provided individualized an assisting them improving quality of life
- Assisted individuals in day to day activities from meal preparation to administering independently administering medications
- Promoted the mental and physical activity of service of residents by supporting them with in household tasks, hobbies, outings, shopping and holidays
- Assisted in carrying out personal care duties including but not limited to showering, bathing dressing and toileting
- Meticulous documentation for clinical staff and care managers
- Communicating with care managers and clinical staff on behalf of residents
Lansingburgh High School - Lansingburgh, NY,
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Resume Overview
School Attended
- Lansingburgh High School
Job Titles Held:
- Shift Manager
- Overnight Shift Supervisor
- Resident Counselor
- Community Residence Counselor
Degrees
- GED
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