Shift Manager resume example

After transferring from Hendersonville to Nashville West, I started as a cook. I wanted to learn. I very quickly became fast paced and helped in every position I could. After two months as a transfer, I became a Shift Manager with another of my coworkers.

• Upheld company standards and compliance requirements for operations and cleanliness.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Generated reports to assess performance and adjusted workflows to realign with targets.
• Documented receipts, employee hours and inventory movements.
• Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
• Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
• Addressed internal and guest-related issues each day and affected strategic resolutions.
• Cross-trained in every store role to maximize operational knowledge.
• Established ambitious goals for employees to promote achievement in business targets.
• Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
• Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Delegated work to staff, setting priorities and goals.
• Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
• Coached staff on strategies to enhance performance and improve guest relations.
• Remained calm and professional in stressful circumstances and when dealing with unhappy guests, effectively diffusing situations.