Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Motivational leader and organizational problem-solver, up to date supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Training and mentoring
  • Opening and closing procedures
  • Team development
  • Issue and conflict resolution
  • Reliable and trustworthy
  • People skills
  • Multitasking
  • Problem resolution
  • Supervision
  • Teambuilding
  • Friendly, positive attitude
Shift Manager, 09/2020 to Current
Foot Locker Inc.Arcadia, CA,

After transferring from Hendersonville to Nashville West, I started as a cook. I wanted to learn. I very quickly became fast paced and helped in every position I could. After two months as a transfer, I became a Shift Manager with another of my coworkers.

  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Addressed internal and guest-related issues each day and affected strategic resolutions.
  • Cross-trained in every store role to maximize operational knowledge.
  • Established ambitious goals for employees to promote achievement in business targets.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Coached staff on strategies to enhance performance and improve guest relations.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy guests, effectively diffusing situations.
Hospitality, 07/2019 to Current
Exela Technologies Inc.Dallas, TX,

In hospitality at Buffalo Wild Wings I was a greeter, cashier and servers assistant. I made sure guests were greeted with a friendly face and smile every shift and executed my front of house responsibilities.

  • Escalated guests satisfaction ratings by offering valuable insights to guests' needs and expectations.
  • Maintained up-to-date knowledge of store policies regarding payments, refunds and awards program in order to provide speedy and accurate service to each guest
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Capitalized on opportunities to enhance guests experiences and bring in repeat business.
  • Trained new employees on procedures and policies to maximize team performance. As well as being able to provide guests with a fast and proper service.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Handled guests inquiries with exceptional professionalism and enthusiasm.
Residential House Cleaner, 06/2020 to 09/2021
MaidproWilliamsburg, MI,

Being a residential cleaner, there was many detailed steps I had to implement every day that I worked. My employer was very specific on details and the way he wanted the areas cleaned as well as specific produces I used. A job like this has to be fast paced in order to keep the home owner satisfied but as well foe me to correctly finish out the job.

  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Education and Training
High School Diploma: , Expected in 05/2018
Hendersonville High School - Hendersonville, TN

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Job Titles Held:

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  • Hospitality
  • Residential House Cleaner


  • High School Diploma

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