Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development as well as systems orientation and financial reporting including payroll, inventory, product/supply orders, and budget management.
Skills
Service-oriented
Inventory control and record keeping
Staff scheduling
Natural leader
Point of Sale (POS) system operation
Trained in performance and wage reviews
Conflict resolution techniques
Strong work ethic
Food service background
Basic Knowledge of several Computer Programming Languages
Work History
01/2015 to CurrentShift ManagerKroger | Bonney Lake, WA,
Led and directed team members on effective methods, operations and procedures.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
07/2013 to 01/2015Operations ManagerGaf Buildings Materials Corp. Of America | New York, NY,
Carefully interviewed, selected, trained and supervised Crew.
Correctly calculated inventory and ordered appropriate amounts of product and supplies.
Recognized and formally acknowledged outstanding Crew performance to boost company morale and productivity.
Actively participated in ongoing Customer service and community involvement programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each Customer received exceptional food and service.
Led and directed Crew on effective methods, operations and procedures.
Conducted timely performance evaluations for Crew.
07/2012 to 07/2013Acting General ManagerGaf Buildings Materials Corp. Of America | Oakland, CA,
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Promoted the business through participation in and sponsorship of community events.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Conducted timely performance evaluations for all Crew.
Developed, implemented and managed business plans to promote profitable sales.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Correctly calculated inventory and ordered appropriate supplies.
Carefully interviewed, selected, trained and supervised Crew.
Clearly and promptly communicated pertinent information to Crew.
03/2010 to 07/2012Operations ManagerKroger | Brentwood, TN,
Carefully interviewed, selected, trained and supervised Crew.
Correctly calculated inventory and ordered appropriate amounts of product and supplies.
Recognized and formally acknowledged outstanding Crew performance to boost company morale and productivity.
Actively participated in ongoing Customer service and community involvement programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each Customer received exceptional food and service.
Led and directed Crew on effective methods, operations and procedures.Conducted timely performance evaluations for Crew.
10/2006 to 03/2010Shift ManagerRaising Cane's Chicken Fingers | City, STATE,
Led and directed team members on effective methods, operations and procedures.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Current to CurrentCrewmember and New Restaurant Opening TrainerRaising Cane's Chicken Fingers | City, STATE,
Served high quality meals and delivered excellent Customer service on a daily basis.
Lead kitchen operations as a Shift Captain
Trained Crew and Managers for new Restaurants and Manager transitions in 6 different states.
Education
Expected in 2003High School Diploma | Slidell High School, Slidell, LAGPA:
Graduated 48th of 450+ students
High School Career Academy emphasis on Computer Science
Went on to attend Louisiana State University for 2 years
Additional Information
Basic knowledge of C, C++, Visual Basic, Q Basic, and Pascal programming languages
Serve Safe Certified
Food Safety Certificate from Louisiana Department of Health and Hospitals
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