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shift manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills.

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Skills
  • Issue resolution
  • Quality Improvement
  • Client support
  • Team Supervision
  • Experience in leadership
  • Decision-making
  • Work ethic
  • Problem resolution
  • Leadership
Experience
Shift Manager, 03/2019 - Current
Bolthouse Farms Prosser, WA,
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Directed employees through daily routines.
  • Handled any customer complaints, questions and inquiries.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Upheld company standards and compliance requirements for operations and cleanliness.
Waitress, 12/2015 - 10/2017
Cache Creek Casino Resort Brooks, CA,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Cleared table and bussed dishes to allow for quick setups.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Waitress, 05/2014 - 11/2015
Cache Creek Casino Resort Brooks, CA,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Increased sales of high margin menu items through effective upselling.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Developed strong and lasting resident relationships.
  • Documented food orders and ran items to guest tables in dining room.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Team Member, 01/2013 - 07/2013
Advance Auto Parts Arlington, VA,
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Looked for ways to go above and beyond job requirements.
  • Unloaded trucks, moved containers to staging area and determined correct storage locations.
  • Rotated through series of different stations based on team needs.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
Education and Training
Dental Assistant: , Expected in 06/2009
-
Massanutten Technical Center - Harrisonburg, VA
GPA:
Status -
Cosmetology: , Expected in
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Massanutten Technical Center - Harrisonburg, VA
GPA:
Status -

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Resume Overview

School Attended

  • Massanutten Technical Center
  • Massanutten Technical Center

Job Titles Held:

  • Shift Manager
  • Waitress
  • Waitress
  • Team Member

Degrees

  • Dental Assistant
  • Cosmetology

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