shift manager resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

  • Accurate Money Handling
  • Team Leadership
  • Training and Development
  • Team Development
  • Opening and Closing Procedures
Work History
03/2018 to 02/2020 Shift Manager Bolthouse Farms | Bakersfield, CA,
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Maintained premises security for personnel safety and loss prevention.
  • Provided first-rate service to all customers regardless of time or concern.
  • Maintained outstanding store conditions and visual merchandising standards.
  • Fielded customer complaints and comments.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Delegated daily tasks and oversaw 15+ employees.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Contributed to team results in fast-paced work environments.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Loaded, unloaded and moved material to and from storage and production areas.
06/2016 to 02/2018 Dishwasher Carson Nugget | Carson City, NV,
  • Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Loaded more than 200 glasses, silverware and dishes into dishwasher each shift, running average of 75 loads per day.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or other items used often by kitchen staff.
  • Efficiently and quickly cleaned various dishes, silverware, pans, plates, etc. to provide smooth service and reduce wait times.
  • Established great relationships with staff by promoting team-oriented atmosphere through use of speech and work ethic.
06/2014 to 09/2014 Day Camp Counselor Ymca Of Greater Boston Inc | Hyde Park, MA,
  • Supported children by actively listening and offering encouragement
  • Watched participants to spot difficulties while providing aid, stopping activities and offering medical assistance
  • Planned and lead diverse activities to entertain children and promote core values
  • Monitored behavior of each child and reported incidents or suspicion of abuse to superiors
  • Checked children prior to entering boats, canoes or kayaks to check life jacket usage and maintain overall safety standards
  • Instructed participants on safety techniques and specific activity requirements
  • Kept all camper and work areas neat, clean and organized
  • Built and maintained positive relationships with campers, staff and families
  • Kept athletic and games equipment and facilities organized and maintained
  • Ordered and maintained around 50 kids a day
Expected in 06/2018 to to High School Diploma | Port Huron Northern High School, Port Huron, MI GPA:
Expected in to to | Criminal Justice St. Clair County Community College, Port Huron, MI GPA:

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Resume Overview

School Attended

  • Port Huron Northern High School
  • St. Clair County Community College

Job Titles Held:

  • Shift Manager
  • Dishwasher
  • Day Camp Counselor


  • High School Diploma
  • Some College (No Degree)

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