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shift manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Driven Shift Lead Manager with 4 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.

Skills
  • Inventory controls
  • Accurate Money Handling
  • Team Leadership
  • Scheduling
  • Team Development
  • Training and Development
  • Opening and Closing Procedures
  • Schedule Management
  • Training and mentoring
  • Team Building
  • Creative merchandising
  • Business Development
  • Strategic Planning
  • Staff Management
  • Financial Management
  • Business administration
  • Business planning
  • Sales and marketing
  • Planning and Coordination
  • Computer skills
  • MS Office
Work History
Shift Manager , 07/2019 to 10/2020
C&S Wholesale GrocersStockton, CA,
  • Tracked receipts, employee hours and inventory movements.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Boosted team productivity and efficiency by leveraging top-notch speed and accuracy abilities.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
Associate Trainer, 06/2018 to 07/2019
Aetna Inc.Long Branch, NJ,
  • Assisted in monitoring trainee performance to identify gaps in training.
  • Conducted assessments of employee understanding and performance.
  • Mentored employees during probationary period to answer questions and offer improvement strategies.
  • Identified and communicated to superiors concerning opportunities for curriculum enhancement.
  • Completed training-related administrative tasks, documentation and team support.
  • Maintained effective, consistent communication with managers, peers and other resource groups.
  • Demonstrated correct procedures and compliance with standards at all times.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Associate, 06/2017 to 06/2018
Wayne ArcNewark, NY,
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Cooked batches of food according to standard recipes.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Greeted visitors, answered questions and accepted payments.
  • Took food and beverage orders and conveyed special requests or concerns to kitchen.
  • Stocked condiments, beverages and plates for diners.
  • Delivered meals to rooms and provided friendly service to all facility guests.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Created appealing food arrangements for party trays and specialized orders.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Crew Member, 11/2016 to 04/2017
Marco's PizzaNew Brighton, MN,
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Supported great dining and meal experiences for guests.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
High School Diploma: , Expected in 05/2018 to Lebanon High School - Lebanon, TN
GPA:
Certifications

ServSafe Certification

June 2019- June 2024

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Resume Overview

School Attended

  • Lebanon High School

Job Titles Held:

  • Shift Manager
  • Associate Trainer
  • Associate
  • Crew Member

Degrees

  • High School Diploma

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