LiveCareer-Resume

shift manager resume example with 1+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Having a background in customer service has helped me become a very outgoing and helpful person in the workplace. I am very comfortable with speaking to customers, resolving issues, answering phones, and scheduling. I am attending cosmetology school and I am very hopeful to jump start my career with a receptionist job in a salon. Beauty has always been a passion of mine and I am excited to get started.

Skills
  • Inventory management
  • Team development
  • Training and mentoring
  • Opening and closing procedures
  • Team building
  • Administrative support
  • Planning and coordination
  • Organization
  • Customer service
Experience
03/2020 to 08/2020 Shift Manager C&S Wholesale Grocers | North East, MD,
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
08/2019 to 06/2020 Hostess Clubcorp Club Operations, Inc. | Nags Head, NC,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Notified server after seating parties in section to facilitate prompt service.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered questions about food and order statuses for waiting customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take party reservations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
08/2018 to 05/2019 Hostess Excela Health | Jeannette, PA,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Notified server after seating parties in section to facilitate prompt service.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered questions about food and order statuses for waiting customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Answered telephone to provide dining information and take party reservations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
Education and Training
Expected in 05/2020 to to High School Diploma | Perrysburg High School, Perrysburg , OH GPA:
Expected in to to Cosmetology License | The Salon Institute , Toledo, OH GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Perrysburg High School
  • The Salon Institute

Job Titles Held:

  • Shift Manager
  • Hostess
  • Hostess

Degrees

  • High School Diploma
  • Cosmetology License

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: