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shift manager resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.


Skills
  • Accurate money handling
  • Teamwork and Collaboration
  • Critical Thinking
  • Verbal and Written Communication
  • Great multitasker
  • Teambuilding
  • Excellent Communication
  • Attention to Detail
  • Problem-Solving
  • Data Entry
  • Time Management
  • Microsoft Office
Work History
03/2021 to Current Shift Manager Fat Cats | Rexburg, ID,
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

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10/2020 to 03/2021 Picker Catalyst Nutraceuticals | Buford, GA,
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Removed items from shelves or storage bins and scanned tags.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected products from specific locations based upon availability.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Directed weekly product cycle counts and corrected errors in warehouse inventory system.
08/2018 to 10/2020 Cashier Worcester Polytechnic Institute | Worcester, MA,
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained cash drawer of $Amount or more per shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
Education
Expected in 06/2017 to to High School Diploma | Animo Jackie Robinson High School, Los Angeles, CA GPA:
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Animo Jackie Robinson High School

Job Titles Held:

  • Shift Manager
  • Picker
  • Cashier

Degrees

  • High School Diploma

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