Shift Manager Resume Example Company Name

SHIFT MANAGER

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills

Team development
Schedule oversight
Training and mentoring
Opening and closing procedures
Lead generation
Reliable and trustworthy
Fluent in Spanish
Friendly, positive attitude

People skills
Working collaboratively
Team building
Customer service
Problem resolution
Data management
Organization
Relationship building

Experience

Shift Manager|Company Name - City, State|01/2020 - 10/2020

Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Generated reports to assess performance and make adjustments.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Increased customer base and market share by promoting product through diverse channels.
Managed schedules, accepted time off requests and found coverage for shifts.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Automated office operations, managed client correspondence and tracked records.
Cross-trained in every store role to maximize operational knowledge.
Mitigated risk by ensuring regulatory compliance for required licensing.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Assessed, optimized and elevated operations to target current and expected demands.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Leveraged market knowledge and leadership ability to help drive profit increases.
Leveraged ERP software to coordinate and enhance inventory delivery.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Established ambitious goals for employees to promote achievement and surpass business targets.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Met with each associate to establish realistic monthly sales goals.

Unload/Stocker Associate|Company Name - City, State|03/2013 - 09/2017

Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Assisted customers by locating items and loading heavy purchases in vehicles.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Blocked and faced all products on shelves and displays to meet company policies.
Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Noted current product inventory levels to support completion of order requests and audits.
Restocked shelves with current merchandise in attractive displays to promote sales.
Greeted customers and retrieved requested products to drive satisfaction.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Palletized merchandise for easy movement to sales floor locations.
Updated signage to reflect new pricing or temporary promotional strategies to increase sales.

Dietary Assistant/Clerk|Company Name - City, State|02/2009 - 03/2015

Created new dishes to develop healthier meal options for patients.
Educated patients, families and medical practitioners on nutrition.
Worked with food service personnel to update patient meal programs and public cafeteria menus.
Evaluated unique nutrient and energy requirements for each patient based on BMI, lifestyle and individual medical issues.
Helped individuals manage chronic illnesses with dietary management strategies.
Notified registered dietician of individuals identified as high-risk.
Developed diets to meet nutritional requirements for people with special conditions.
Selected foods appropriate for individual patients dietary needs.
Performed full nutritional assessments.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved profit margins by streamlining operations and workflow.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Contributed to development, planning and completion of project initiatives.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Demonstrated leadership by making improvements to work processes and helping to train others.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Exceeded customer satisfaction by finding creative solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Defined strategies and created a plan to achieve ambitious operational objectives.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Created agendas and communication materials for team meetings.
Created new programs that resulted in increasing productivity and customer satisfaction.
Performed site evaluations, customer surveys and team audits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Kept team on track by assigning and supervising their activities and giving constructive feedback.

Education and Training

Penn Foster Career School|City, State|Expected in 06/2022High School Diploma

Buiness Management /High school Member

Resume Overview

School Attended

Penn Foster Career School

Job Titles Held:

Shift Manager
Unload/Stocker Associate
Dietary Assistant/Clerk

Degrees

High School Diploma

Shift Manager Resume Example

Resume Score: 80%

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