Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Skilled worker offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.

Energetic and very Talented in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory.

Highly skilled server with 10 plus years of experience supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers to accomplish repeat customers, meeting all expectations and providing memorable experiences. Expert at providing exceptional customer service by quickly and energetically completing special requests.

  • Verbal and Written Communication
  • Food Safety Standards
  • Upselling and Cross Selling
  • Conflict and Complaint Resolution
  • Point of Sale (POS) System Operations
  • Relationship Building
  • Food and Beverage Service
  • High Energy and Stamina
  • Effective Customer Upselling
  • Service Oriented
  • Warm and Friendly
  • Workflow Coordination
  • Cleaning and Sanitizing
  • Food Safety Understanding
  • Menu Memorization
  • Price Memorization
  • Point of Sale Systems
  • Menu Recommendations
  • Cool Under Pressure
  • Team Player
  • PPE Compliance
  • Special Requests and Substitutions
  • Staff Training
  • Transactions and Cash Handling
  • Food Inspection
  • Specials Promotion and Upselling
  • Order Accuracy and Delivery
10/2017 to 02/2021
Shift Manager/Carhop Server Safeway Ephrata, WA,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties by showing how to take orders, serve orders in a timely manner and meet all customers satisfaction.
  • Prepared and served cold, and hot beverages to guests.
  • Processed customers' payments and provided receipts.
  • Improved quality of service 70% by working closely with staff and meeting customer expectations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Entered customer food orders into computer system.
04/2014 to 08/2015
Customer Service Representative/Operator Geneseo City, STATE,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Audited customer account information to identify issues and develop solutions.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Improved customer service wait times to mitigate complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Created and implemented process improvements to maximize efficiency.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Upsold products and services to address customer needs and maximize sales.
  • Trained new employees on procedures and policies to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Troubleshot shortages and overages to support quality control efforts.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Relayed customer feedback to cross-functional teams to improve products and services.
03/2008 to 11/2010
Cashier Dollar General Market City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
  • Processed sales transactions to prevent long customer wait times.
  • Disseminated information to customers regarding account updates, new service additions and promotional offers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Recommended complementary and discounted items to customers to increase sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed refunds for worn, damaged and broken merchandise.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education and Training
Expected in 05/2007
High School Diploma:
Harpeth High School - Kingston Springs, TN

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School Attended

  • Harpeth High School

Job Titles Held:

  • Shift Manager/Carhop Server
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  • High School Diploma

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