Skilled worker offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.
Energetic and very Talented in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory.
Highly skilled server with 10 plus years of experience supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers to accomplish repeat customers, meeting all expectations and providing memorable experiences. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Skills
Verbal and Written Communication
Food Safety Standards
Upselling and Cross Selling
Conflict and Complaint Resolution
Point of Sale (POS) System Operations
Relationship Building
Food and Beverage Service
High Energy and Stamina
Effective Customer Upselling
Service Oriented
Warm and Friendly
Workflow Coordination
Cleaning and Sanitizing
Food Safety Understanding
Menu Memorization
Price Memorization
Point of Sale Systems
Menu Recommendations
Cool Under Pressure
Team Player
PPE Compliance
Special Requests and Substitutions
Staff Training
Transactions and Cash Handling
Food Inspection
Specials Promotion and Upselling
Order Accuracy and Delivery
Experience
10/2017 to 02/2021
Shift Manager/Carhop ServerSafeway – Ephrata, WA,
Greeted customers, answered questions and recommended specials to increase profits.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Trained new employees to perform duties by showing how to take orders, serve orders in a timely manner and meet all customers satisfaction.
Prepared and served cold, and hot beverages to guests.
Processed customers' payments and provided receipts.
Improved quality of service 70% by working closely with staff and meeting customer expectations.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Led team in carrying out day-to-day tasks with customer service program in mind.
Entered customer food orders into computer system.
04/2014 to 08/2015
Customer Service Representative/OperatorGeneseo – City, STATE,
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Answered incoming telephone calls to provide store, products and services information.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Audited customer account information to identify issues and develop solutions.
Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings.
Improved customer service wait times to mitigate complaints.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Answered inbound calls, chats and emails to facilitate customer service.
Consulted with customers to resolve service and billing issues.
Created and implemented process improvements to maximize efficiency.
Reviewed account and service histories to identify trends and resolve issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Upheld quality control policies and procedures to increase customer satisfaction.
Upsold products and services to address customer needs and maximize sales.
Trained new employees on procedures and policies to maximize team performance.
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