Shift Manager Resume Example
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SHIFT MANAGER
Summary
Seasoned Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Skills
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Experience
Shift Manager|Fedex - Plum , PA|11/2018 - 08/2020
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Cross-trained in every store role to maximize operational knowledge.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cook|Artis Senior Living - Schaumburg , IL|01/2016 - 12/2017
- Prepared breakfast, lunch and snack for 70+ kids.
- Planned weekly menus following state nutritional guidelines.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Oversaw food product inventory, making recommendations to the director to streamline kitchen operations.
- Sanitized workstation on a regular schedule to ensure safe food service guidelines.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Prepared bakery and specialty products such as bagels, breads and pastries.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Developed processes to streamline food-preparation and presentation tasks, executing changes as necessary to boost food-cost savings.
- Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
- Filled out inventory orders, receiving and stocking freight to maximize space and efficiency in the kitchen.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Mixed, weighed and proofed ingredients to match exact recipe formula.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Server/Bartender|Alaska Denali Travel - Talkeetna , AK|01/2018 - 10/2018
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Partnered with host, bus person and cook to efficiently serve food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted newly seated guests quickly and efficiently.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Processed customers' payments and provided receipts.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Vehicle Upholsterer|Classic Soft Trim - City , STATE|01/2020 - 07/2020
- Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
- Worked with a number of different designs.
- Stretched fabric and webbing using tools and neatly tacked pieces.
- Processed written and verbal instructions, prints and work orders.
- Determined materials, tools and equipment needed for product order fulfillment.
- Followed instructions when measuring, cutting and sewing materials.
- Improved operations by working with team members to find workable solutions.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Expanded my knowledge of electrical components in vehicles, leading to self sufficiency in the installation of seat heaters.
Education and Training
Kirkwood Community College||City, State|04/2013GED
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Resume Overview
School Attended
- Kirkwood Community College
Job Titles Held:
- Shift Manager
- Cook
- Server/Bartender
- Vehicle Upholsterer
Degrees
- GED
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