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Shift Manager Resume Example

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SHIFT MANAGER
Summary

Seasoned Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Skills
  • Inventory management
  • Opening and closing procedures
  • Team development
  • Issue and conflict resolution
  • Planning and coordination
  • Supervision
  • Operational improvement
  • Customer service
  • Creativity
  • Leadership
Experience
Shift Manager|Caribou Coffee Company - Blaine, MN|11/2018 - 08/2020
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cook|Hand In Hand - Hiawatha, CA|01/2016 - 12/2017
  • Prepared breakfast, lunch and snack for 70+ kids.
  • Planned weekly menus following state nutritional guidelines.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Oversaw food product inventory, making recommendations to the director to streamline kitchen operations.
  • Sanitized workstation on a regular schedule to ensure safe food service guidelines.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Prepared bakery and specialty products such as bagels, breads and pastries.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Developed processes to streamline food-preparation and presentation tasks, executing changes as necessary to boost food-cost savings.
  • Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
  • Filled out inventory orders, receiving and stocking freight to maximize space and efficiency in the kitchen.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Server/Bartender|Beck's Taproom - Cedar Rapids, IA|01/2018 - 10/2018
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Partnered with host, bus person and cook to efficiently serve food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Greeted newly seated guests quickly and efficiently.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Processed customers' payments and provided receipts.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Vehicle Upholsterer|Classic Soft Trim - Minneapolis, MN|01/2020 - 07/2020
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
  • Worked with a number of different designs.
  • Stretched fabric and webbing using tools and neatly tacked pieces.
  • Processed written and verbal instructions, prints and work orders.
  • Determined materials, tools and equipment needed for product order fulfillment.
  • Followed instructions when measuring, cutting and sewing materials.
  • Improved operations by working with team members to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Expanded my knowledge of electrical components in vehicles, leading to self sufficiency in the installation of seat heaters.
Education and Training
Kirkwood Community College||Cedar Rapids, IA|04/2013GED
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Resume Overview

Companies Worked For:

  • Caribou Coffee Company
  • Hand In Hand
  • Beck's Taproom
  • Classic Soft Trim

School Attended

  • Kirkwood Community College

Job Titles Held:

  • Shift Manager
  • Cook
  • Server/Bartender
  • Vehicle Upholsterer

Degrees

  • GED

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