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Shift Manager Resume Example

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SHIFT MANAGER
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Skills
  • Accurate Money Handling
  • Team Leadership
  • Scheduling
  • Team Development
  • Training and Development
  • Opening and Closing Procedures
  • Inventory controls
  • Schedule Management
  • Team Building
  • Training and mentoring
  • Financial Management
  • Business planning
  • Staff Management
  • Excellent work ethic
  • Training & Development
  • Supervision
Work History
Shift Manager, 01/2008 to 08/2020
Long John Silvers & A&W – Sioux City, IA
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours and inventory movements.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position andregularly backed up front-line staff to keep expertise fresh and relevant.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Achieved substantial Result by using market expertise and business knowledge to make proactive decisions.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Customer Service Representative, 01/2007 to 01/2008
TMP Worldwide – North Sioux City, SD
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Technical Support Representative, 12/2005 to 01/2007
Alorica – North Sioux City, SD
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Submitted service tickets for equipment maintenance requests.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
High School Diploma: General Studies, 05/2003
Westwood High School - Sloan, IA
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Resume Overview

Companies Worked For:

  • Long John Silvers & A&W
  • TMP Worldwide
  • Alorica

School Attended

  • Westwood High School

Job Titles Held:

  • Shift Manager
  • Customer Service Representative
  • Technical Support Representative

Degrees

  • High School Diploma : General Studies , 05/2003

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