Shift Manager Resume Example
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SHIFT MANAGER
Professional Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Skills
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Work History
Shift Manager, 01/2008 to 08/2020
Fedex Cross Border – Springfield , MO
Fedex Cross Border – Springfield , MO
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained back-up associates and led crew members in managing operations of storefront.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Achieved substantial Result by using market expertise and business knowledge to make proactive decisions.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Customer Service Representative, 01/2007 to 01/2008
Bellows Plumbing, Heating And Air – San Rafael , CA
Bellows Plumbing, Heating And Air – San Rafael , CA
- Provided primary customer support to internal and external customers in fast-paced environment.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Regularly exceeded daily sales and product add-on quotas.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Technical Support Representative, 12/2005 to 01/2007
Komatsu – Fairfield , CA
Komatsu – Fairfield , CA
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Submitted service tickets for equipment maintenance requests.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Performed tests of functionality, security and performance of different workstations and devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
High School Diploma: General Studies, 05/2003
Westwood High School - City, State
Westwood High School - City, State
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Resume Strength
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Resume Overview
School Attended
- Westwood High School
Job Titles Held:
- Shift Manager
- Customer Service Representative
- Technical Support Representative
Degrees
- High School Diploma : General Studies , 05/2003
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