LiveCareer-Resume

shift manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Skills
  • Schedule oversight
  • Opening and closing procedures
  • Team development
  • Training and mentoring
  • Issue and conflict resolution
  • Multitasking
  • Troubleshooting
  • Reliable and trustworthy
  • Teambuilding
  • MS Office
  • Critical thinking
  • Bilingual
Experience
Shift Manager, 08/2020 - 06/2021
Ferguson Santa Monica, CA,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Directed employees through daily routines.
  • Handled any customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
Shift Leader, 08/2019 - 08/2020
Rubio's Restaurants, Inc. Visalia, CA,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated shift-based inventory receiving, auditing and restocking.
Store Manager, 07/2017 - 08/2019
Dodge's Panama City, FL,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
City Carrier Assistant, 04/2017 - 08/2017
Fedex Aurora, IL,
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Maintained professional and effective public relations with customers and community members.
  • Provided exemplary services to customers by being pleasant and engaging and offering to assist with any mail-related concerns.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Prepared mail in sequence of delivery for optimal productivity.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Acquired customer signature for registered and insured mail.
  • Handled undeliverable mail in accordance with established procedures.
  • Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
  • Collected customs charges, postage due and C.O.D. payments.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Researched road conditions for assigned route, including road construction and potential delays.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Routed all classes of mail in sequence of delivery along established route.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Obtained receipts for registered and certain insured mail.
  • Assisted customers in receiving oversized parcels by carrying items inside.
Education and Training
GED: , Expected in
-
Sheridan High School - Denver, CO,
GPA:
Status -
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from [Job Title] to [Job Title], in less than 12-months
Certifications
  • ServSafe Certified , - 2020
,

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Resume Overview

School Attended

  • Sheridan High School

Job Titles Held:

  • Shift Manager
  • Shift Leader
  • Store Manager
  • City Carrier Assistant

Degrees

  • GED

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