shift manager bartender resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Restaurant professional with 15+ years expierence in FOH, BOH and bartending operations including 6+ years of FOH management experience. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Highlights
Trained in liquor, wine and food service
flexible and can multitask very well
Illinios Food Handlers card
Food and beverage specialist
High-volume dining
Upbeat, outgoing and positive
Point of Sale (POS) system operation
Highly responsible and reliable
Works well under pressure
Exceptional interpersonal skills
Extensive hospitality background
Suggestive selling
Excellent judgment
Anticipating guest needs
Problem solving
Strong organizational skills
Extensive beer knowledge
Illinios food handler and allergen certified
Front Office Management Certified
Education
lake park high schoolRoselle, ILExpected in 2000 ā āHigh School Diploma:general studies - GPA:Varsity basketball and football player,3.7 GPA
Technology center of dupageAddison, ILExpected in 2000 ā ā:culinary arts - GPA:Coursework in Culinary Management and Food and Beverage Operations Management
Northern Illinios UniversityDeKalb, IL, Expected in ā ā:Business management - GPA:
Coursework in Business Management and Operations
Accomplishments
Recognized for outstanding customer service.Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service.Greeted each customer with friendly eye contact.Trained new employees.Made and served drinks to guests and cocktail servers following established guidelines, procedures and policies.
Experience
Giant Eagle - Shift Manager/Bartender Uniontown, OH, 01/2019 - Current
Ran daily reports to assess performance and make proactive adjustments.
Cross-trained in every store role to maximize operational knowledge.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Trained and supervised staff members.
Documented receipts, employee hours and inventory movements.
Managed and mentored staff members.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Prepared and served drinks per shift in high-volume environment.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
The Paradies Shops - FOH Manager/Shift Leader/Bartender West Columbia, SC, 09/2011 - 01/2019
Supervised team of employees in high volume establishment, maintaining positive and productive atmosphere to enhance employee experience.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Collaborated with management team to educate employees on menu and procedural changes.
Oversaw food preparation, production and presentation according to quality standards.
Oversaw hiring, training and development of employees.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
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