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Shift Manager Bartender Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Shift Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Skills
  • Extensive spirits knowledge
  • Outstanding customer service
  • Anticipating guest needs
  • Safe serving knowledge
  • Alcohol ordering
  • Cash and credit transactions
  • Food service
Experience
Maxsent - Shift Manager/Bartender
Kalispell, MT, 10/2016 - 05/2021
  • Operated cash register.
  • Maintained store in clean and neat manner.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Recommended improvements to store procedures.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ordered inventory to meet expected demand with adequate stock.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Made alcohol and beverage orders for clients.
Dennys Restaurant - Shift Lead/Waitress
City, STATE, 04/2012 - 09/2016
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Documented receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Assisted with performance reviews to identify areas of improvement.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Oversaw timely execution of promotions and marketing programs.
Pizza Hut - Assistant Manager
City, STATE, 09/2010 - 11/2014
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Education and Training
Rigby High School Rigby, ID Expected in 05/2010 High School Diploma : - GPA :

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How this resume score could be improved?

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93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Rigby High School
Job Titles Held:
  • Shift Manager/Bartender
  • Shift Lead/Waitress
  • Assistant Manager
Degrees
  • High School Diploma