Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

  • Accurate money handling
  • Inventory controls
  • Team Building
  • Schedule Management
  • Customer service
Work History
Shift Manager, 10/2019 to 03/2021
Hyatt Hotels Corp.Wailea, HI,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Processed cash, credit, debit and check payments.
  • Monitored security areas during busy periods.
  • Counted out cash drawers and balanced totals.
  • Accepted and processed customer returns.
  • Directed customers to correct store locations.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Received and counted money.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Opened inventory boxes and restocked shelves.
  • Tracked and prioritized work orders to meet daily production requirements
  • Opened and closed store [Number] days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Broke down boxes and disposed of trash.
  • Rotated stock according to dates and protocols.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record all transactions accurately and efficiently.
  • Prepared beverages and filled food orders for customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Used POS system to enter orders, process payments, and issue receipts.
Production Line, 08/2018 to 10/2019
Lube-Tech Services, LlcPlato, MN,
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
  • Demonstrated good physical ability to stand, walk and lift heavy equipment for full shift.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Buffed out minor scratches and imperfections to improve product quality.
Cashier, 11/2016 to 08/2018
Circle K Stores, Inc.Golden, CO,
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Developed standard operating procedures.
  • Displayed new stock and rotated existing products.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Increased customer loyalty and retention.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Route Driver, 01/2010 to 06/2016
United Site ServicesSavannah, GA,
  • Logged mileage, stops, orders and carton counts for each route.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Processed payments, made change and provided receipts.
  • Collected unsold newspapers to return to distribution center at end of shift.
  • Handled customer concerns and issues effectively
  • Maintained records of expenses with including mileage, oil, gas and expenses for reimbursements.
  • Received, counted and inspected inventory for delivery.
  • Reviewed and updated customer lists
No Degree: Cosmetology, Expected in
West Kentucky Community And Technical College - Paducah, KY
High School Diploma: , Expected in 05/1998
Calloway County High School - Murray, KY

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School Attended

  • West Kentucky Community And Technical College
  • Calloway County High School

Job Titles Held:

  • Shift Manager
  • Production Line
  • Cashier
  • Route Driver


  • No Degree
  • High School Diploma

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