Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Professional Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Skills
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Work History
Shift Manager, 10/2019 to 03/2021
Hyatt Hotels Corp. – Wailea, HI,
Hyatt Hotels Corp. – Wailea, HI,
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Processed cash, credit, debit and check payments.
- Monitored security areas during busy periods.
- Counted out cash drawers and balanced totals.
- Accepted and processed customer returns.
- Directed customers to correct store locations.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Received and counted money.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Tracked and prioritized work orders to meet daily production requirements
- Opened and closed store [Number] days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Broke down boxes and disposed of trash.
- Rotated stock according to dates and protocols.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record all transactions accurately and efficiently.
- Prepared beverages and filled food orders for customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Used POS system to enter orders, process payments, and issue receipts.
Production Line, 08/2018 to 10/2019
Lube-Tech Services, Llc – Plato, MN,
Lube-Tech Services, Llc – Plato, MN,
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Demonstrated good physical ability to stand, walk and lift heavy equipment for full shift.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Buffed out minor scratches and imperfections to improve product quality.
Cashier, 11/2016 to 08/2018
Circle K Stores, Inc. – Golden, CO,
Circle K Stores, Inc. – Golden, CO,
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Developed standard operating procedures.
- Displayed new stock and rotated existing products.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Route Driver, 01/2010 to 06/2016
United Site Services – Savannah, GA,
United Site Services – Savannah, GA,
- Logged mileage, stops, orders and carton counts for each route.
- Inspected and loaded delivery trucks and picked up customer returns.
- Processed payments, made change and provided receipts.
- Collected unsold newspapers to return to distribution center at end of shift.
- Handled customer concerns and issues effectively
- Maintained records of expenses with including mileage, oil, gas and expenses for reimbursements.
- Received, counted and inspected inventory for delivery.
- Reviewed and updated customer lists
Education
No Degree: Cosmetology, Expected in
West Kentucky Community And Technical College - Paducah, KY
West Kentucky Community And Technical College - Paducah, KY
High School Diploma: , Expected in 05/1998
Calloway County High School - Murray, KY
Calloway County High School - Murray, KY
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Resume Overview
School Attended
- West Kentucky Community And Technical College
- Calloway County High School
Job Titles Held:
- Shift Manager
- Production Line
- Cashier
- Route Driver
Degrees
- No Degree
- High School Diploma
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