Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
- Schedule oversight
- Opening and closing procedures
- Team development
- Training and mentoring
- Issue and conflict resolution
- Relationship building
- Basic math
- Leadership
- Supervision
- Communication
- Time management
Huntington Beach, CA, 10/2019 - 11/2020
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Optimized productivity, streamlined program efficiency and boosted profitability.
Ames, IA, 01/2018 - 01/2019
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
- Unloaded trucks, moved containers to staging area and determined correct storage locations.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Rotated through series of different stations based on team needs.
Knoxville, TN, 08/2013 - 12/2017
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached and mentored many staff members through constructive feedback to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Cultivated strong professional relationships with Project managers at each construction site to drive long-term business development.
- In charge Of payroll distribution.
- OSHEA certified
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos
- Word Choice
Resume Overview
School Attended
- Asheville Buncombe Technical Community College
Job Titles Held:
- Shift Manager
- Team Member
- Supervisor
Degrees
- GED
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
