Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I have extensive experience in management, cash handling and customer service. I am go-getter as well as a natural-born leader. My skills and knowledge will benefit future opportunities to better equip my career going foward. I am so excited to use my gifts & talents to better your company/industry.
Skills
*Managerial Expertise
* Customer Sevice
* Cash Handling
* Database and Computer savy
Experience
01/2008 to 12/2017Shift ManagerK Health | South Carolina, SC,
Met with each associate to establish realistic monthly sales goals.
Created shift schedules for crew members to keep every shift well-staffed during holidays and busy periods.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Prepared weekly payroll to keep up with projected weekly revenue.
Managed accounts payable, accounts receivable and payroll.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Regularly updated computer systems with new pricing and daily food specials.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Scheduled and directed staff in daily work assignments to maximize productivity.
Championed 100% guest satisfaction by providing excellent dining experience.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Helped employees operate productively and stay on task to meet business and customer needs.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Mentored front of house personnel on company policies customer service techniques and professional communication.
03/2018 to 11/2019Shift LeadWendy's | Bel Air, MD,
Read and interpreted work orders and blueprints and operated according to production specifications to complete high-quality food products fully compliant with established tolerances.
Allocated tasks to employees daily and monitored activity and task completion.
Supervised team of 25 employees working with grill & registry equipment, maintaining safety and cultivating productive atmosphere.
Created and improved daily work plans for daily operation, including planning production schedules and optimizing task flows.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
Managed and mentored 25-46 staff members.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Increased overall team efficiency and productivity.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Documented receipts, employee hours and inventory movements.
Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
01/2016 to CurrentSha Bougee EatsSelf Employed | City, STATE,
Adhered to all regulatory standards regarding safe and sanitary food prep.
Completed more than 2100 orders with focus on quality and efficiency. Presented completed
Rotated stock items and ingredients to maintain efficiency and freshness.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Prepared more than 30 dishes per day in fast-paced environment while maintaining a high customer satisfaction rate.
Executed proper techniques when preparing menu item ingredients.
Monitored the database to keep track of all my company inventory.
Planned and executed food for various events.
Worked with vendors to locate optimal recipe ingredients at cost-effective rates.
Education and Training
Expected in | BusinessSoutheastern Louisiana University, Hammond, LAGPA:
Expected in 05/2005High School Diploma | Dacula High School, Dacula, GAGPA:
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