Results-driven with track record of excelling in fast-paced environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Quick study on services to effectively address and respond to public and personnel inquiries. Enthusiastic and eager to contribute to business success. Experience providing quality work. Unique focus on customer satisfaction, team productivity, and workplace efficiency.
Skills
Issue and Complaint Resolution
Efficient and Detail-Oriented
Teamwork
Multitasking abilities
Computer skills
Accurate money handling
Service-oriented mindset
People skills
Work History
04/2021 to 08/2021
Shift ManagerK Health – Virginia, MN,
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Directed employees through daily routines.
Handled customer complaints, questions and inquiries.
Counted out cash drawers at end of each shift and logged profits into computer system.
Trained new employees on company policies, procedures, techniques and customer service standards.
Answered customer inquiries in regard to nutritional information and menu offJessicags.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Washed and peeled ingredients to prepare for different meals and recipes.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
10/2019 to 03/2020
ReceptionistEarnhardt Auto – Scottsdale, AZ,
Scheduled and confirmed appointments.
Maintained daily calendars and set appointments with clients.
Sorted incoming mail and directed to correct personnel each day.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Answered customer questions about specific merchandise availability and location and offered to replenish empty shelves immediately from stock.
Stocked and rotated products and supplies to optimize freshness.
Lifted materials of varied weights on regular basis.
01/2018 to 07/2019
CashierHudson's Bay Company – Boston, MA,
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Collected and authorized payments of guests.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures and customer services.
Assisted with purchases, locating items and signing up for rewards programs.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
06/2017 to 12/2017
Crew MemberVail Resorts – Salt Lake City, UT,
Provided excellent customer service by greeting customers and meeting quality expectations.
Assisted other team members to achieve goals.
Took orders, prepared meals and collected payments.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Worked front counter, drive-thru and other areas as needed.
Became familiar with products to answer questions and make suggestions.
Worked well with teammates and accepted coaching from management team.
Prepared products following restaurant, health, and safety standards and procedures.
Kept kitchen, counter and dining areas cleaned and sanitized.
Brewed coffee and tea and changed out drink station syrups.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Accurately operated cash register to process customer payments.
Education
Expected in 06/2018
High School Diploma: Minnetonka Senior High School - Minnetonka, MN GPA:
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