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Shift Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Accomplished Shift Manager recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in Microsoft word, Communications and Customer Service.

Skills
  • Training and coaching
  • Superior computer skills
  • Persuasive
  • Focused on customer satisfaction
  • Cross-functional collaboration
  • Deadline-oriented
  • Skilled multi-tasker
  • Team management
  • Proficient in Microsoft Programs
Experience
05/2019 to Current Shift Manager K Health | Phoenix, AZ,
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
  • Cross-trained in every store role to maximize operational knowledge.
  • Increased overall team efficiency and productivity.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Managed and mentored 22 staff members.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Handled over $4,000 in funds each day in fast-paced service environment.
  • Met with each associate to establish realistic monthly sales goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
02/2018 to 05/2019 Customer Service Associate Hanmi Bank | La Palma, CA,
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Contacted customers via phone and email in response to inquiries.
  • Built customer loyalty by placing follow-up calls to customers reporting product issues.
  • Explained company offerings to promote products and services to clients.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Calculated total costs for service delivery, including production, delivery and installation requirements.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
01/2018 to Current Delivery Driver Surterra Holdings | Panama City, FL,
  • Went 425 days operating motor vehicles without accident.
  • Maintained solid connections with established customers to promote new products.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Operated delivery vehicles 7 days per week, averaging 130 miles on road and 95 customers served.
09/2011 to 01/2018 Shift Manager K Health | South Carolina, SC,
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Oversaw personnel recruitment, performance and scheduling.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Cross-trained in every store role to maximize operational knowledge.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Handled over $400-$3000 in funds each day in fast-paced hospitality environment.
  • Increased overall team efficiency and productivity.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Education and Training
Expected in 05/2008 High School Diploma | Langham Creek High School, Houston, TX GPA:

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How this resume score could be improved?

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89Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Langham Creek High School
Job Titles Held:
  • Shift Manager
  • Customer Service Associate
  • Delivery Driver
  • Shift Manager
Degrees
  • High School Diploma