Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Ready to offer exceptional leadership and planning abilities to take on new role in any setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Food/ Guest Service Industry. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Inventory controls
Accurate money handling
Training and development
Schedule management
Team leadership
Shipment processing
Money handling abilities
POS systems knowledge
Positive and friendly
Customer expectations management
Key holder experience
Cash flow management
Stocking
Employee relations
Cash handling and management
Customer-oriented
MS Office Suite
Credit card transactions
Goal-oriented
Quick learner
Detail-oriented
Natural leader
Food safety
Order delivery practices
Training
Inventory management
Staff supervision
Work History
Shift Manager, 01/2019 to Current K Health – New York, NY,
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Kept employees operating productively and working on task to meet business and customer needs.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Coached crew members to optimize performance and motivate toward more efficient work.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Cooperated with coworkers to improve customer experience and manage storefront.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Trained back-up associates and led crew members in managing operations of storefront.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Supervised employees and oversaw quality compliance with company standards for food and services.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Maintained inventory count, tracked usage and documented variances.
Established and implemented business procedures and process improvements.
Inventoried entire restaurant and made food and supply orders regularly.
Demonstrated new products, procedures and techniques to employees.
Trained new employees in specific job requirements.
Conducted monthly inventories of raw materials and components on work floor.
Operations Manager/Certified Trainer, 05/2018 to Current Fed Ex Ground – City, STATE,
Implemented policies and standard operating procedures for continuous improvement.
Devised, deployed and monitored processes to boost long-term business success
Oversaw and motivated team of 15 employees in warehouse to increase efficiency.
Divided and categorized cargo received and redirected shipments in response to customer requests.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Handled day-to-day shipping and receiving overseeing more then 600 packages per day.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Developed team communications and information for management meetings.
Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Inventory Control Specialist /Crew Trainer, 08/2015 to 05/2018 Jet.Com Inc. – City, STATE,
Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Completed physical inventory counts
Received, sorted and processed damaged goods with vendors or manufacturers.
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Led quality assurance initiatives and reduced work flow downtime to increase profits.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Unloaded shipments, reviewed merchandise and tracked paperwork.
Implemented organizational systems to optimize product placement and operational productivity.
Bulk Clerk/Crew Trainer, 01/2015 to 09/2017 Sprouts Farmer's Market – City, STATE,
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Recognized and tapped talented staff to fill key positions and maximize productivity.
Mentored new hires, resulting in stronger staff development and increased productivity.
Maintained inventory count, tracked usage and documented variances.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
High School Diploma: , Expected in 05/1991 High School - , GPA:
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