Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals within time restraints.

High-energy Shift Manager successful in building and motivating dynamic, well-functioning teams.

Personable and responsible individual with almost five years in customer service. Solid team player with upbeat, positive attitude.

  • Inventory control
  • Operations management
  • Staff Training and Development
  • Computer-savvy
  • Complex problem solving
  • Cross-Cultural Communications
  • Labor Cost Controls
  • Employee Scheduling
  • Cost Reductions
  • Calm under pressure
  • Customer Relations
  • Goal orientated
  • Attention to detail
  • Fast learner
  • Dependability
  • Responsibility
  • Organizational skills
  • Time management
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Promoted to Crew Trainer after three years of employment.
  • Promoted to Shift Manager after six months at Crew Trainer level.

02/2012 to Current
Shift Manager Kraton Performance Polymers Inc. Pensacola, FL,
  • Performed managerial store opening and closing duties, including counting cash drawers, managing daily inventory, as well as motivating and assisting crew members to work efficiently and have the store opened or closed in the alloted time.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained up-to-date knowledge of store policies; effectively shared and enforced changes with crew members.
  • Generated sales and inventory reports in Excel with data from a variety of sources.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Accurately logged all daily shipping and receiving orders.
  • Managed cash stock and inventory balances accurately.
  • Organized files, developed spreadsheets, faxed reports and scanned documents for use of upper-management.
  • Received ServeSafe Food Safety Certification in 2012
  • Received certification from Managing Better Shifts class in 2013- a classed focused on providing effective, positive communication.

07/2011 to 02/2012
Crew Trainer Mcdonald's Apopka, FL,
  • Trained 5-10 new employees quarterly.
  • Cross-trained employees and provided back-up for management team when needed.
  • Worked strenuous hours at short notice and responded to emergency call-outs.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Worked well with teammates and openly invited coaching from the management team.

07/2008 to 07/2011
Crew Member Culvers Restaurant Buffalo Grove, IL,
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding customer expectations.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
Expected in 2010
High School Diploma:
D.W. Daniel High School - Pendleton, SC

Expected in
Associate of Arts: General Education
Tri-County Technical College - Pendleton, SC
  • Coursework in Business and Management
  • Office Administration coursework
  • Maintained 3.0 GPA while working full time
  • Plans to continue education at another institution at a later date

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • D.W. Daniel High School
  • Tri-County Technical College

Job Titles Held:

  • Shift Manager
  • Crew Trainer
  • Crew Member


  • High School Diploma
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: