Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals within time restraints.
High-energy Shift Manager successful in building and motivating dynamic, well-functioning teams.
Personable and responsible individual with almost five years in customer service. Solid team player with upbeat, positive attitude.
Highlights
Inventory control
Operations management
Staff Training and Development
Computer-savvy
Complex problem solving
Cross-Cultural Communications
Labor Cost Controls
Employee Scheduling
Cost Reductions
Calm under pressure
Customer Relations
Goal orientated
Attention to detail
Fast learner
Dependability
Responsibility
Organizational skills
Time management
Accomplishments
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Promoted to Crew Trainer after three years of employment.
Promoted to Shift Manager after six months at Crew Trainer level.
Experience
02/2012 to Current
Shift ManagerKraton Performance Polymers Inc. – Pensacola, FL,
Performed managerial store opening and closing duties, including counting cash drawers, managing daily inventory, as well as motivating and assisting crew members to work efficiently and have the store opened or closed in the alloted time.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Maintained up-to-date knowledge of store policies; effectively shared and enforced changes with crew members.
Generated sales and inventory reports in Excel with data from a variety of sources.
Guaranteed positive customer experiences and resolved all customer complaints.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Organized files, developed spreadsheets, faxed reports and scanned documents for use of upper-management.
Received ServeSafe Food Safety Certification in 2012
Received certification from Managing Better Shifts class in 2013- a classed focused on providing effective, positive communication.
07/2011 to 02/2012
Crew TrainerMcdonald's – Apopka, FL,
Trained 5-10 new employees quarterly.
Cross-trained employees and provided back-up for management team when needed.
Worked strenuous hours at short notice and responded to emergency call-outs.
Assisted management with monthly inventory control and weekly stock ordering.
Worked well with teammates and openly invited coaching from the management team.
07/2008 to 07/2011
Crew MemberCulvers Restaurant – Buffalo Grove, IL,
Worked as a team member performing cashier duties, product assistance and cleaning.
Mastered Point of Sale (POS) computer system for automated order taking.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding customer expectations.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Education
Expected in 2010
High School Diploma: D.W. Daniel High School - Pendleton, SC GPA:
Expected in
Associate of Arts: General Education Tri-County Technical College - Pendleton, SC GPA:
Coursework in Business and Management
Office Administration coursework
Maintained 3.0 GPA while working full time
Plans to continue education at another institution at a later date
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