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shift manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Dependable server with 20+ years of experience providing efficient, high-quality customer service to guests . Diligent server dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.

Skills
  • Inventory controls
  • Accurate Money Handling
  • Scheduling
  • Opening and Closing Procedures
  • Responsible
  • Flexible & Adaptable
  • Beverage preparation
  • Sales expertise
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Order Accuracy
  • Menu Memorization
  • High-Volume Dining
  • Cash handling
  • Food running
Work History
02/2015 to Current
Shift Manager Mcdonald's - Hci Melbourne, FL,
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
02/2015 to Current
Server Otg Queens, NY,
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Served needs of more than 20 customers in busy fast paced environment.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Prepared beverages and filled food orders for customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
11/1999 to 12/2014
Server Otg Arlington, VA,
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Served needs of more than 20 customers in busy fasted paced environment.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Education
Expected in to to
GED:
William Tennent High School - Warminster, PA
GPA:

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Resume Overview

School Attended

  • William Tennent High School

Job Titles Held:

  • Shift Manager
  • Server
  • Server

Degrees

  • GED

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