Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Dependable server with 20+ years of experience providing efficient, high-quality customer service to guests . Diligent server dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.
Skills
Inventory controls
Accurate Money Handling
Scheduling
Opening and Closing Procedures
Responsible
Flexible & Adaptable
Beverage preparation
Sales expertise
To-Go Order Preparation
Stocking and Replenishing
Point of Sale Knowledge
Order Accuracy
Menu Memorization
High-Volume Dining
Cash handling
Food running
Education
William Tennent High SchoolWarminster, PAExpected in – –GED: - GPA:
Kept employees operating productively and working on task to meet business and customer needs.
Managed schedules, accepted time off requests and found coverage for short shifts.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Exercised composure under pressure and in escalated customer service scenarios.
Coached crew members to optimize performance and motivate toward more efficient work.
Supervised employees and oversaw quality compliance with company standards for food and services.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Otg - Server Queens, NY, 02/2015 - Current
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Served needs of more than 20 customers in busy fast paced environment.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Prepared beverages and filled food orders for customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Otg - Server Arlington, VA, 11/1999 - 12/2014
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Served needs of more than 20 customers in busy fasted paced environment.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
